“Too often when people hand us their cards, we quickly slip them into our pockets or purses without giving notice to what… — Susan C. Young Copy Share Image
“Placing young people in dynamic situations, involving multiple interests and without a simple solution, is a catalyst for the development of critical… — Trevor Gardner Copy Share Image
“Communication is the key and saying your words with kindness is the way to go.” — Pamela Cummins Copy Share Image
“As we explore this valuable non-verbal language, please note that these principles do not apply in many cultures around the world. In… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“When you see someone smile, does it naturally make you want to smile back? When you are irritable, do you find that… — Susan C. Young Copy Share Image
People live too much of their lives on email or the Internet or text messages these days. We're losing all of our… — Tracy Morgan Copy Share Image
“Asking permission to call someone by their first name is a gesture of gentility and consideration. And once permission is granted, the… — Susan C. Young Copy Share Image
“People love to talk about themselves. When you provide them with an opening and a platform for them to do so, you… — Susan C. Young Copy Share Image
“Modeling for others a sincerely positive and encouraging countenance will not only enrich their lives, it can foster trust and appreciation for… — Susan C. Young Copy Share Image
“Strive to be active rather than lethargic—determined rather than wavering or lazy.” — Susan C. Young Copy Share Image
“What saps your energy and drains your strength? If it makes you feel bad on the inside, it will make those around… — Susan C. Young Copy Share Image
“UN-Impressives of the Poor Listener • Thinking about what you should have done, could have done, or need to do. • Allowing… — Susan C. Young Copy Share Image
“Since we know people like to do business with people who are most like themselves, consider this: Excellent sales people understand that… — Susan C. Young Copy Share Image
“A wise business practice is to become a prolific note-taker if you aren’t already. When you’ve had a great conversation or interaction… — Susan C. Young Copy Share Image
“A positive attitude will stimulate creative thinking and constructive problem-solving.” — Susan C. Young Copy Share Image
“The bottom line is that, as human beings, we all crave belonging and connection. This only happens when trust is established and… — Susan C. Young Copy Share Image
“Confession. Years ago, I was invited to a cocktail party for an Asian-American networking group. As I introduced myself to a Japanese… — Susan C. Young Copy Share Image
“Whether it is in a sales situation, love at first sight, a husband and wife having an important conversation, a parent disciplining… — Susan C. Young Copy Share Image
“This feeling of warm personal attachment and deep affection is what connects, unifies, and binds our humanity.” — Susan C. Young Copy Share Image
“Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction,… — Susan C. Young Copy Share Image
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets… — Susan C. Young Copy Share Image
“Just be Nice. Nice—this little word has a big meaning. Use it generously. Being nice helps people feel emotionally safe, allowing for… — Susan C. Young Copy Share Image
“What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye… — Susan C. Young Copy Share Image
“UN-Impressive ‘Compliments’ . . . • When compliments are used as a passive-aggressive way to manipulate others for personal gain. • Delivering… — Susan C. Young Copy Share Image
