“The biggest leverage for reliability enhancement probably lies in the emotional realm. The more a provider can do to understand and relate… — David H. Maister Copy Share Image
In top-down processing, which is normally what we do in psychotherapy, we talk about our problems, our symptoms, or our relationships. And… — Peter A. Levine Copy Share Image
“Givers have a protective side. In negotiating with a client, I feel a lot of responsibility for my team, and it makes… — Adam M. Grant Copy Share Image
“A way to do this is to "hand back" the projection to the client. For example, if the client says, "You're making… — Elliot Greene Copy Share Image
“Why is the person coming to see you now? What does he or she want? Ask and listen. 2. What is your… — William R. Miller Copy Share Image
