Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to totally change the CA business model. — Sanjay Kumar Copy Share Image
So in 2000, when we changed the business model and started really focusing on that triangle and putting the customer in the center, we decided we should hold off - we've done enough consolidation; we've got enough critical mass. — Sanjay Kumar Copy Share Image
I'm equally comfortable in getting out there and taking a stand when I have to take a stand. — Sanjay Kumar Copy Share Image
Finally, I have to say that the most surprising aspect has been the speed at which the folks in India adapt to Western practices.… — Sanjay Kumar Copy Share Image
India has the unique advantages of having the biggest domestic market and this should support IT companies. — Sanjay Kumar Copy Share Image
Well, if you look back, in almost two and a half years, the biggest change probably was in late 2000 when we decided to… — Sanjay Kumar Copy Share Image
It didn't make a lot of sense for us to be doing Lotus Notes implementations. — Sanjay Kumar Copy Share Image
We have believed at CA that consolidation of this industry is something that was required ten years ago. — Sanjay Kumar Copy Share Image
Companies are starting to measure how effective their customer service is and trying to understand what they can do to improve the customer service… — Sanjay Kumar Copy Share Image
That's a very critical phase in customer service because you can start to really understand what part of customer service has value to customers… — Sanjay Kumar Copy Share Image
Few service industries are designed to be 24x7 in India, and thus there was no 24x7 mentality. — Sanjay Kumar Copy Share Image
We will announce a new offering, where you can get a CA expert on your PC live, via video, on a range of topics… — Sanjay Kumar Copy Share Image
Today we're focused on small acquisitions to add technology where necessary. I think it's fair to say we're not out looking for a large… — Sanjay Kumar Copy Share Image
