“However aware we are that a certain fate cannot be avoided, we cannot help blaming the person who gets that monster to… — Hugh Fleetwood Copy Share Image
“human error usually is a result of poor design: it should be called system error. Humans err continually; it is an intrinsic… — Donald A. Norman Copy Share Image
“The idea that a person is at fault when something goes wrong is deeply entrenched in society. That’s why we blame others… — Donald A. Norman Copy Share Image
