Eighty-five percent of the reasons for failure are…
“Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Systemic flaws cause most failures; managers should improve processes, not blame people.
In simple terms: Systems cause failures; fix processes.
Key Takeaway
Improve systems, not individuals.
Themes
management
systems
process improvement
Mood
analytical
pragmatic
Type
advice
strategic
When to use this quote
- manufacturing
- software development
- healthcare
- education
- customer service
Key Concepts
Quality control
systems thinking
Questions to Reflect On
- How can you identify the biggest process flaw?
- What incentives help staff support process changes?
A Different Perspective
Changing culture can be slower than fixing a process.