As usual I was working the graveyard shift—an irony I…

While it is true that we must seek value added industries like food processing plants and call center operations, we must do what is…

— Alan Autry

Now in India, a village boy who has worked his way up to work at a call center, or if he gets a job…

— Marie Brenner

...but I guess it's better for people to shut up rather than rather than say something nasty. -ONE NIGHT @ THE CALL CENTER Chapter 1 page 22

— Chetan Bhagat

Our company wouldn't exist and wouldn't be around without our warehouse employees and our call center employees. And these employees - not just at…

— Jennifer Hyman

“The first involves streamlining operations and introducing cost innovations from manufacturing to distribution. Can the product’s or service’s raw materials be replaced by unconventional,…

— W. Chan Kim

Before I became a full-time writer, I worked in tech support in those giant cubicle farms you see. I was surrounded by people who…

— Ernest Cline

“Despite all the investment in the scripts and technologies, the most important driver of customer satisfaction in a call center still seems to be…

— Zeynep Ton

One of the early tip-offs to me about the enormous changes that were going on with being in a Bangalore house, home, where the…

— Bharati Mukherjee

Big companies, which spend tens of billions of dollars annually on 'call centers' to take orders and provide customer support, increasingly rely on speech…

— Alex Berenson

Zappos uses call center technology to track average call time per agent. But the goal isn't to reduce this average - it's more important…

— Tony Hsieh

“Goods are traded, but services are consumed and produced in the same place. And you cannot export a haircut. But we are coming close…

— Thomas L. Friedman

Customer service, they say, is dead. Actually, it isn't. It's just hiding behind a call center in Manila.

— Timothy Noah

“It’s one thing to think that your job has a purpose, and it’s another to meet a specific person who cares, appreciates, and values…

— Janice Kaplan

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.

— Mahatma Gandhi

We like scalable companies that we think we can grow - because of our expertise, operational is consumer-facing. For the most part, consumer-facing, technology-driven…

— Dan Gilbert