The customer is always right...even when they're wrong.
“The customer is always right...even when they're wrong.”
About This Quote
This interpretation was drafted with AI assistance. It is one reading of the quote, not the author's own explanation.
Customers are generally right, but sometimes they are mistaken; balance empathy with reality.
In simple terms: Customers are right, even when wrong.
Key Takeaway
Listen, then correct gently.
Themes
customer service
truth
empathy
Mood
balanced
empathetic
Type
practical
advisory
When to use this quote
- sales
- support
- product design
Key Concepts
business
communication
Questions to Reflect On
- When should you override a customer's request?
- How do you maintain trust while correcting errors?