We're all in the customer service business. Our goal must…

Whether you sell hamburgers or computers, we’re all in the customer service business. Our goal must be to exceed our customers’ expectations every day.

— Dave Thomas

We’re in the Customer Service business—we just happen to provide airline transportation.

— Colleen Barrett

There's always gonna be people with a lot of money making film, and the goal is to make profit and carry on. It is…

— Clint Howard

We are determined to work in partnership with business not only towards our goal of full employment, but for more secure jobs for working…

— Chuka Umunna

I've said this over the years publicly - this is not a lucrative business. My goal every year is to break even with the…

— Jerry Reinsdorf

The best way to retain your clients or customers is to please them beyond their expectations and to keep doing so.

— Anonymous

If you are seizing on a new business opportunity, deliberately move your customers' expectations up a few notches and consistently over-deliver on your promises…

— Richard Branson

Only your customers can define quality, because it's meeting your customers' expectations the first time every time. Simply put, it's performance to the standards…

— Ed Robertson

When customers' expectations change faster than your willingness or ability to serve them, you can be sure they'll be someone else's customers soon.

— Ron Kaufman

Customer-centricity should be about delivering value for customers that will eventually create value for the company.

— Robert G. Thompson

“I did customer service for a company. I hated it, as the customers knew they were building problematic systems!”

— Steven Magee

Branding Through Customer Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth.…

— Tony Hsieh

Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to…

— Stewart Butterfield

To quote a recent customer email, “I really appreciate your thoughtful and professional response. I don’t get that a lot from customer service. Usually,…

— Matt Mickiewicz

“The police ultimately pay the price for poor customer service when citizens become fearful of them.”

— Steven Magee