Susan C. Young

“Strive to be active rather than lethargic—determined rather than wavering or lazy.”

— Susan C. Young

“Rather than allowing your failures to define you, learn from your experience to do better next time.”

— Susan C. Young

“By being fully present and engaged you will maximize your moments to make every encounter count.”

— Susan C. Young

“A positive attitude will stimulate creative thinking and constructive problem-solving.”

— Susan C. Young

“When you come to life from a heart of service, you may be surprised by the blessings you will receive in return.”

— Susan C. Young

“Love can extend far beyond the people whom we know and it makes us a part of something much greater than ourselves.”

— Susan C. Young

“Smile generously at others and you may find that their smiles are returned right back to you.”

— Susan C. Young

“When people are not passionate about their goals, everything is more of a struggle.”

— Susan C. Young

“Likened to “still waters run deep,” a dignified person is able to call upon their wisdom and experience to discern a situation…

— Susan C. Young

“There are times when making a great first impression is essential and you need to do everything in your power to be…

— Susan C. Young

“Being a keen observer, I would think to myself, who is approachable? Who is someone I'd like to know? Who is putting…

— Susan C. Young

“By speaking in a competent and confident way, your message will sound more relevant and appropriate, reflecting you in a favorable light.”

— Susan C. Young

“When you become an actively engaged listener, you will develop the mindful awareness that active listening involves multiple layers and distinct levels.”

— Susan C. Young

“Handshakes, Hugs & Other Touching. Learning how to touch appropriately can elevate your presentation, demonstrate respect, and convey confidence.”

— Susan C. Young

“Empathetic listening is a finely tuned ability to go beyond words to discover the thoughts and feelings which live beneath a person’s…

— Susan C. Young

“Remain vigilant and try diligently not to succumb to the soul-sucking, mind-numbing, ill-mannered attitudes that seem so prevalent in the world today.”

— Susan C. Young

“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are…

— Susan C. Young

“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority,…

— Susan C. Young

“Don't you love meeting an approachable person? They roll out the proverbial “welcome mat.” Their energy and engaging openness make us feel…

— Susan C. Young

“Expand Your Repertoire . . . Professional humorists and comedians, like Jeanie Robertson, maintain joke files filled with assorted topics, anecdotes, and…

— Susan C. Young

“Presenting “Mix, Mingle & Glow” in a social context is a lovely way to describe how you can make a great first…

— Susan C. Young

“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf…

— Susan C. Young

“We all have an innate desire to feel important, be special, and feel appreciated. Considering the universal drive to have those needs…

— Susan C. Young

“As a lifetime optimist, my first tendency has always been to look for the best in others, the best in situations, and…

— Susan C. Young

“Gestures and the Signals They Send • Rubbing your face, palms, and neck may signify anxiety and stress. • Arms crossed with…

— Susan C. Young

“Conversational Chameleon We know that chameleons are lizards who are famous for their ability to change their colors and fit in as…

— Susan C. Young

“Mingle • Be the connector—introduce people to each other who may not otherwise connect. • Be a conversation fire starter; point out…

— Susan C. Young

“Being “out of sync” happens all the time . . . • Have you ever begun a discussion when the timing was…

— Susan C. Young

“Look for all of the possible missteps in the following scenario. My friend Amy arrived at a consultation with her Hispanic business…

— Susan C. Young

“What does a solid, comfortable, impressive handshake look and feel like? To deliver a great handshake . . . • Extend your…

— Susan C. Young

“Service Beyond Self is Essential for Success Because It . . . • Builds credibility, trust, and customer satisfaction. • Strengthens your…

— Susan C. Young

“Once you start looking, you will discover unlimited links and openers for nurturing camaraderie. Do you drive the same car? Did you…

— Susan C. Young

“Stretch your imagination to a new dimension with hope and flexibility—opening your world to new possibilities.”

— Susan C. Young

“Align your voice value with the tone, pace, and pitch of your listeners will help you connect on all levels.”

— Susan C. Young

“Strive to be daring and brave rather than reluctant or afraid.”

— Susan C. Young

“How can you build credibility without grandstanding as you strive to stand apart from the crowd?”

— Susan C. Young

“Love is the universal language that transcends countries, borders, barriers, and differences.”

— Susan C. Young

“Embrace change and practice flexibility. It will make you more agile in adapting to new people and situations.”

— Susan C. Young

“Rather than staying stuck in stress, unhappiness, or grief, use your experience to find gifts in the pain and grow.”

— Susan C. Young

“Building confidence is an ongoing process and something that can be accomplished over time.”

— Susan C. Young