“developers should be able to understand and update the code of a service without knowing anything about the internals of its peer… — Gene Kim Copy Share Image
“Every company is a technology company, regardless of what business they think they’re in. A bank is just an IT company with… — Gene Kim Copy Share Image
“They read in an airline magazine that they can manage their whole supply chain in the cloud for $499 per year, and… — Gene Kim Copy Share Image
“In technology, our work happens almost entirely within complex systems with a high risk of catastrophic consequences. As” — Gene Kim Copy Share Image
“As Damon Edwards observed, “Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.” — Gene Kim Copy Share Image
“Because they’re likely art or music majors, not people with a technology background, they’ll publicly promise the impossible and IT will have… — Gene Kim Copy Share Image
“Ask a programmer to review ten lines of code, he’ll find ten issues. Ask him to do five hundred lines, and he’ll… — Gene Kim Copy Share Image
“Services interact with their peers strictly through APIs and thus don’t share data structures, database schemata, or other internal representations of objects.… — Gene Kim Copy Share Image
“We cannot achieve deployments on-demand if we always have to wait weeks or months for production or test environments. The countermeasure is… — Gene Kim Copy Share Image
“It’s difficult to overstate the enormity of this problem—it affects every organization, independent of the industry we operate in, the size of… — Gene Kim Copy Share Image
“our goal is to create fast feedback and fast forward loops wherever work is performed, at all stages of the technology value… — Gene Kim Copy Share Image
“The latter pattern is what has become known as immutable infrastructure, where manual changes to the production environment are no longer allowed—the… — Gene Kim Copy Share Image
“In the technology value stream, we optimize for downstream work centers by designing for operations, where operational non-functional requirements (e.g., architecture, performance,… — Gene Kim Copy Share Image
“This includes the creation of automated build, integration, and test processes so that we can immediately detect when a change has been… — Gene Kim Copy Share Image
“interrupting technology workers is easy, because the consequences are invisible to almost everyone, even though the negative impact to productivity may be… — Gene Kim Copy Share Image
“We cannot achieve deployments on demand if every code deployment requires two weeks to set up our test environments and data sets,… — Gene Kim Copy Share Image
“In order to create fast and reliable flow from Dev to Ops, we must ensure that we always use production-like environments at… — Gene Kim Copy Share Image
“Much of my career has involved rewrites of critical systems. You would think such a thing is easy—just make the new one… — Gene Kim Copy Share Image
“We cannot achieve deployments on demand if each of our production code deployments take weeks or months to perform (i.e., each deployment… — Gene Kim Copy Share Image
“We will actively manage this technical debt by ensuring that we invest at least 20% of all Development and Operations cycles on… — Gene Kim Copy Share Image
“Without these self-service Operations platforms, the cloud is just Expensive Hosting 2.0.” — Gene Kim Copy Share Image
“the architecture that our services operate within dictates how we test and deploy our code. This” — Gene Kim Copy Share Image
“High touch marketing requires high tech. But if there’s so many of us assigned to these Marketing projects,” — Gene Kim Copy Share Image
“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They… — Gene Kim Copy Share
“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or… — Gene Kim Copy Share
“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to… — Gene Kim Copy Share
“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,… — Gene Kim Copy Share
“To even get feedback from our integration process would require twenty-four to thirty-six hours.” — Gene Kim Copy Share
“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely… — Gene Kim Copy Share
“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of… — Gene Kim Copy Share
“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,… — Gene Kim Copy Share
“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.” — Gene Kim Copy Share
“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,… — Gene Kim Copy Share
“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,” — Gene Kim Copy Share
“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all go insane.” — Gene Kim Copy Share
