“common practice of using rumor and hearsay, which can lead to the unfortunate metric of mean time until declared innocent—how quickly can… — Gene Kim Copy Share Image
“One of the most important parts of any improvement initiative is to define a measurable goal with a clearly defined deadline, between… — Gene Kim Copy Share Image
“Over-alerting causes Operations engineers to be woken up in the middle of the night for protracted periods of time, even when there… — Gene Kim Copy Share Image
“Feedback loops not only enable quick detection and recovery of problems, they also inform us on how to prevent these problems from… — Gene Kim Copy Share Image
“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in… — Gene Kim Copy Share Image
“Studies have shown that the time to complete even simple tasks, such as sorting geometric shapes, significantly degrades when multitasking. Of” — Gene Kim Copy Share Image
“If you can’t out-experiment and beat your competitors in time to market and agility, you are sunk. Features are always a gamble.… — Gene Kim Copy Share Image
“In order for a field or discipline to progress and mature, it needs to reach a point where it can thoughtfully reflect… — Gene Kim Copy Share Image
“the %C/A can be obtained by asking downstream customers what percentage of the time they receive work that is ‘usable as is,’… — Gene Kim Copy Share Image
“After a couple of tries, I end up with a graph that looks like this: I tell them what Erik told me… — Gene Kim Copy Share Image
“for those organizations that provided a stock ticker symbol, we found that high performers had 50% higher market capitalization growth over three years. They… — Gene Kim Copy Share
“A critical part of the Second Way is making wait times visible, so you know when your work spends days sitting in someone’s queue—or… — Gene Kim Copy Share
“when something does go wrong, we conduct blameless post-mortems, not to punish anyone, but to better understand what caused the accident and how to… — Gene Kim Copy Share
“Bill Baker, a distinguished engineer at Microsoft, quipped that we used to treat servers like pets: “You name them and when they get sick,… — Gene Kim Copy Share
“To even get feedback from our integration process would require twenty-four to thirty-six hours.” — Gene Kim Copy Share
“work can bounce between teams endlessly due to incomplete information, or work can be passed onto downstream work centers with problems that remain completely… — Gene Kim Copy Share
“practicing five minutes daily is better than practicing once a week for three hours. And if you want to create a genuine culture of… — Gene Kim Copy Share
“20% on detailed planning (Their poor throughput and high lead times were misattributed to faulty estimation, and so, hoping to get a better answer,… — Gene Kim Copy Share
“Features are always a gamble. If you’re lucky, ten percent will get the desired benefits.” — Gene Kim Copy Share
“I listen to Wes and Patty brainstorm ideas to reduce yet another dependency on Brent when something starts to bother me. Erik called WIP,… — Gene Kim Copy Share
“high performers were twice as likely to exceed profitability, market share, and productivity goals. And,” — Gene Kim Copy Share
“Alert fatigue is the single biggest problem we have right now…We need to be more intelligent about our alerts or we’ll all go insane.” — Gene Kim Copy Share
