“While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a… — Susan C. Young Copy Share Image
“Cheri Davis is a fun, energetic, positive, and beautiful friend. We both share a vibrant and positive energy which is a rare… — Susan C. Young Copy Share Image
“As you navigate the various zones with people, a variety of specific physical and psychological responses is elicited from them. Until you… — Susan C. Young Copy Share Image
“I can . . . I can't. How do you speak to yourself? Do you ever feel as though you have an… — Susan C. Young Copy Share Image
“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask… — Susan C. Young Copy Share Image
“It is wise to use titles for people in positions of power, higher education, seniority, or maturity, unless otherwise instructed. This may… — Susan C. Young Copy Share Image
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good… — Susan C. Young Copy Share Image
“What is the motive behind your services? If it is self-centered, self-serving, and lacking consideration for others, then earning people’s trust, rapport,… — Susan C. Young Copy Share Image
“By your practice of active listening, everyone involved benefits because you . . . • are more engaged and engaging; • demonstrate… — Susan C. Young Copy Share Image
“If you want to impress someone with how much you know, the best thing you can do is talk to them about… — Susan C. Young Copy Share Image
“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for… — Susan C. Young Copy Share Image
“On the other hand, when presented with a service-minded professional who strives to deliver the best possible experience, aren’t you duly impressed?… — Susan C. Young Copy Share Image
“Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the… — Susan C. Young Copy Share Image
“5 Reasons to Develop the Power of the Pause. It . . . 1. encourages your communication partner to express their thoughts… — Susan C. Young Copy Share Image
“Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this… — Susan C. Young Copy Share Image
“It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect.… — Susan C. Young Copy Share Image
“Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having… — Susan C. Young Copy Share Image
“The consistency of their moods and emotions creates a predictable and consistent outcome that can be reassuring in our turbulent times. You… — Susan C. Young Copy Share Image
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and… — Susan C. Young Copy Share Image
“Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework… — Susan C. Young Copy Share Image
“The road to hell” (in the metaphorical sense, of course), occurs when the people who have good intentions fail to act, follow-through,… — Susan C. Young Copy Share Image
“In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that… — Susan C. Young Copy Share Image
“Think of the times in your life when you have been deeply passionate about something. Whether it is for your family, a… — Susan C. Young Copy Share Image
“Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will… — Susan C. Young Copy Share Image
“To position yourself as an expert, share your knowledge with others. Deliver presentations and teach others on your topic. Look what TED… — Susan C. Young Copy Share Image
“By mirroring, speaking, and moving in tandem with my clients, I provided them with a sense of familiar comfort and ease which… — Susan C. Young Copy Share Image
“Going with Your Gut Your natural instincts are a great barometer for a person’s trustworthiness. Listen to your gut when something feels… — Susan C. Young Copy Share Image
“In the legend of Camelot, King Arthur gave consideration as to how his knights might be positioned spatially to impart a message… — Susan C. Young Copy Share Image
“BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in… — Susan C. Young Copy Share Image
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could… — Susan C. Young Copy Share Image
“When speakers make eye contact with an audience, they will be perceived as being more prepared, more competent, confident, and trustworthy. Eye… — Susan C. Young Copy Share Image
“When all else fails, Mother Nature has provided you with a great social default for finding commonality with others. Since weather is… — Susan C. Young Copy Share Image
“Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and… — Susan C. Young Copy Share Image
“Mirroring is simply the process of discreetly matching and mirroring the subtle behaviors and qualities of the person with whom you are… — Susan C. Young Copy Share Image
“Smiling reduces blood pressure by lowering the stress-inducing hormones, such as adrenaline and cortisol. As my mother, who is now in her… — Susan C. Young Copy Share Image
“Learning the personality styles of others will further heighten your awareness of differences to enhance your social agility. When you gain clarity… — Susan C. Young Copy Share Image
“Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to… — Susan C. Young Copy Share Image
“Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or… — Susan C. Young Copy Share Image
“Speakers, coaches, consultants, thought-leaders, experts, and authors who dedicate their professional lives for the love of humanity and the betterment of society… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
