“With an objective eye, take an inventory of your successes and enlist the honest feedback of a trusted and respected mentor or… — Susan C. Young Copy Share Image
“Knowing how to make a great first impression will enable you to more easily achieve your goals and live out your hopes… — Susan C. Young Copy Share Image
“When you have paid the price, earned the right, and done the homework to be called an expert, people perceive you differently.” — Susan C. Young Copy Share Image
“When you have orientational awareness, your perceptions and impressions are based on location and proximity. Orientation may imply hierarchy, position, and prestige,… — Susan C. Young Copy Share Image
“Mindful Awareness. Be fully involved in the moment—right now! Developing this ability instills a sixth sense for navigating connections. Be intentional and… — Susan C. Young Copy Share Image
“Use your body language and posture to project confidence. Shift your physiology into a more powerful pose or position and your mindset… — Susan C. Young Copy Share Image
“Making an excellent first impression may seem old-fashioned to some, but the realities of life confirm that the first impression is a… — Susan C. Young Copy Share Image
“While good old-fashioned manners and etiquette have worked for centuries, new standards and expectations have come into play with the modern world.… — Susan C. Young Copy Share Image
“At networking events, I am a heat-seeking missile for happy, vibrant people. With experience and practice, you can develop a sixth sense… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Apologize • Thank your customer for raising the issue. •… — Susan C. Young Copy Share Image
“When you are mindfully focused, the person with whom you are communicating feels that you are making them a priority—that you value… — Susan C. Young Copy Share Image
“Unfortunately, while people may be considerate with their illness, they often lack the same consideration with their bad attitudes, not thinking twice… — Susan C. Young Copy Share Image
“The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By .… — Susan C. Young Copy Share Image
“All compliments are not created equal. Some may change the trajectory of a person’s life, while others fall on deaf ears. Is… — Susan C. Young Copy Share Image
“We've all been in the middle of a conversation and the person with whom we are speaking breaks eye contact, appears distracted,… — Susan C. Young Copy Share Image
“Know your audience! With the high level of cultural sensitivity these days, it is often better to err on the side of… — Susan C. Young Copy Share Image
“When passion is lit, the fire permeates your being with the positive expectation that all is well and everything will turn out… — Susan C. Young Copy Share Image
“The "spot-on" accuracy of the results may astound you. Once you understand yourself and realize that other people have their own sets… — Susan C. Young Copy Share Image
“What impresses you when you meet someone new? What is it about some people that makes you remember them for the rest… — Susan C. Young Copy Share Image
“Since your habits and hygiene will all help you feel great, look great, and improve the quality of your life, isn’t it… — Susan C. Young Copy Share Image
“For leaders, trust can make all the difference in the viability of their teams. When there is mistrust or low connectivity, teams… — Susan C. Young Copy Share Image
“A Sign of Respect. As our world grows more casual, we observe a tendency for everyone to use first names rather than… — Susan C. Young Copy Share Image
“Dignity is a gracious pride without narcissistic projection. It portrays a calm confidence and awareness regardless of the environment or circumstances.” — Susan C. Young Copy Share Image
“UN-Impressives • Lying. • Bragging. • Gossiping. • Cursing and using foul language. • Making self-deprecating comments. • Regularly expressing worry and… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Be complimentary: Find something positive to say to compliment another person.… — Susan C. Young Copy Share Image
“Introduce Yourself. Being confident and outgoing will empower you to approach new people who might be reluctant to take the first step.… — Susan C. Young Copy Share Image
“People love to be happy, enjoy a hearty laugh, and simply have fun. When you’re happy, everything feels right in the world… — Susan C. Young Copy Share Image
“The challenge of being authentic for people pleasers is that we really want people to like and accept us. Being vulnerable, however,… — Susan C. Young Copy Share Image
“Ask anyone who has ever fallen in love at first sight and they will tell you—their mutual chemistry created an instant attraction.… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, change your attitude toward failure. Many successful people will tell you that if you aren’t failing, you… — Susan C. Young Copy Share Image
“Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health… — Susan C. Young Copy Share Image
“Every time a new client hires me for a keynote, workshop, or coaching session, the first questions I ask them are, “What… — Susan C. Young Copy Share Image
“Getting into Sync People feel the most comfortable with and gravitate more quickly to the people with whom they are the most… — Susan C. Young Copy Share Image
“When your inner critic undermines your confidence, inner conflict, anxiety, and agitation take over. It tells you that you are not good… — Susan C. Young Copy Share Image
“As our society has become more casual, the line between a person’s personal life and professional life has become blurred, especially with… — Susan C. Young Copy Share Image
“While smiling is a powerful facial gesture, there are other expressions on your face which reveal an extraordinary number of emotions. A… — Susan C. Young Copy Share Image
“According to the “universality studies” conducted by psychologists Paul Ekman, Carroll Izard, and Friesen (1969-1972), the words Happiness. Fear. Anger. Sadness. Contempt.… — Susan C. Young Copy Share Image
“In our digital world today, handwritten notes are an “old school” way to make people feel important. Email is easy and Facebook… — Susan C. Young Copy Share Image
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make… — Susan C. Young Copy Share Image
“When you are sitting behind a desk with a person on the other side, there is a barrier between you that becomes… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
