“The fact that someone is different from you does not make them wrong—it just makes them different. Why would we ever want… — Susan C. Young Copy Share Image
“More people continue to be and do exactly the things in life that prevent them from getting what they want or from… — Susan C. Young Copy Share Image
“When you enter a room, a social situation, or a business meeting, be mindful of cues; read between the lines to better… — Susan C. Young Copy Share Image
“There are new habits you can adopt starting NOW that make you approachable and encourage other people to engage with you.” — Susan C. Young Copy Share Image
“Manners Matter. Courteous behavior is the hallmark of healthy relations and human interaction. Manners ensure you will be more respected, admired, and… — Susan C. Young Copy Share Image
“What steps can you take to prepare before meeting others to ensure that when you do show up, you are bringing your… — Susan C. Young Copy Share Image
“Many people go through life complaining, whining, and obsessing so much about what they don’t have that they are doing exactly what… — Susan C. Young Copy Share Image
“Take your place among experienced professionals by focusing on ways to learn, grow, and succeed.” — Susan C. Young Copy Share Image
“A person who offers a loose handshake, on the other hand (pun intended), may be interpreted as being uninterested, lacking confidence and… — Susan C. Young Copy Share Image
“I am sharing this wonderful information with the caveat that I am not promising, endorsing, guaranteeing, judging, or predicting any outcomes for… — Susan C. Young Copy Share Image
“To make matters even more complicated, research has shown that we remember only 25-50 percent of what we hear. This inclination not… — Susan C. Young Copy Share Image
“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are… — Susan C. Young Copy Share Image
“Most people are familiar with the rich, resonant tones of James Earl Jones and Morgan Freeman. Their signature voices bring strength, authority,… — Susan C. Young Copy Share Image
“Don't you love meeting an approachable person? They roll out the proverbial “welcome mat.” Their energy and engaging openness make us feel… — Susan C. Young Copy Share Image
“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If… — Susan C. Young Copy Share Image
“It is unimpressive to speaking rudely to others. Often, all we need to do to ensure that we do not launch into… — Susan C. Young Copy Share Image
“Is chemistry a biological reaction which supports the propagation of our species? Or is it simply about being excited to find someone… — Susan C. Young Copy Share Image
“This insightful quote I once heard stays with me: “Tell me what gives you your sense of importance and I will tell… — Susan C. Young Copy Share Image
“Have you ever had a legitimate complaint as a customer which made you angry, upset, or frustrated? How was it “handled?" If… — Susan C. Young Copy Share Image
“Take the initiative with deliberate steps to be a polite person: 1. Say please when you are making a request or asking… — Susan C. Young Copy Share Image
“Mix • Be situationally aware and pay attention to the people in the room. • Introduce guests or help strike up a… — Susan C. Young Copy Share Image
“Palm Reading 101 • Palm Up— Conveys openness, service, humility, and sympathy. • Palm Down—Demonstrates authority, superiority, and control. • Palm Vertical—Shows… — Susan C. Young Copy Share Image
“The actor, writer, and director Woody Allen once said, “80% of success is just showing up!” You Can Show Up By .… — Susan C. Young Copy Share Image
“11 Benefits of Asking Questions “The important thing is not to stop questioning. Curiosity has its own reason for existing.” – Albert… — Susan C. Young Copy Share Image
“Variety is the Spice of Life. Voices come in all shapes, tones, and sizes. Some are compelling and effective, while others are… — Susan C. Young Copy Share Image
“If you do nothing, you’ll have nothing. If you do something spectacular, you will have something spectacular.” — Susan C. Young Copy Share Image
“Coordinating your gestures with someone’s subtle behaviors, can help you gain understanding, realize comfortable compatibility, and develop mutual trust.” — Susan C. Young Copy Share Image
“Science proves that what appears to be solid is simply moving at a slower rate. Whereas, what is moving, grooving, and flowing,… — Susan C. Young Copy Share Image
“At times, maintaining a positive attitude and outlook takes great risk, courage, toughness, and flexibility. It is not easy to stay positive… — Susan C. Young Copy Share Image
“A positive attitude will help fortify your courage to build unshakable confidence and self-esteem.” — Susan C. Young Copy Share Image
“Rather than using these pages for a boring English lesson, I will simply encourage you to become keenly aware and pay close… — Susan C. Young Copy Share Image
“Developing your eloquence and enunciation will reduce the likelihood of misinterpretation and misunderstanding, making your delivery more powerful.” — Susan C. Young Copy Share Image
“Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working… — Susan C. Young Copy Share Image
“Expressing and demonstrating genuine interest for people can connect you on levels you may never have imagined.” — Susan C. Young Copy Share Image
“Listening actively confirms for people that you are positively receiving and thoroughly understanding the message they are conveying.” — Susan C. Young Copy Share Image
“With your mind alert and your eyes wide open, you will be better able to assess your space and your place for… — Susan C. Young Copy Share Image
“All manners are not created equal and can conjure different interpretations based on the environment in which they are being displayed.” — Susan C. Young Copy Share Image
“The truth may be true, but a discreet person understands that speaking the truth isn’t always helpful. It can also be hurtful… — Susan C. Young Copy Share Image
“Think of the times that others remembered your name and used it kindly. How did it make you feel? When you use… — Susan C. Young Copy Share Image
“Once you are dressed there may be still more you can do to enhance, complement, or complete your look. Simply changing your… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share