“To cultivate bravery and courage, try something new for the first time. Take a chance. Stretch beyond your familiar limits by taking… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, start small. Taking small, consistent steps for calculated risks will help you test your footing. Once you… — Susan C. Young Copy Share Image
“How do you know when to advance the conversation or when there's something still unresolved? When you are situationally aware, you watch… — Susan C. Young Copy Share Image
“The process of attentive listening makes the other person feel important, valued, and heard. For Nick, listening was, and still is, love.… — Susan C. Young Copy Share Image
“Being “appropriate” means being suitable, fitting, relevant, or proper in a situation. What may be appropriate in one circumstance can be terribly… — Susan C. Young Copy Share Image
“It is unimpressive to not return what’s been borrowed. Whether you have borrowed money, folding chairs, yard tools, or a popular book,… — Susan C. Young Copy Share Image
“In America, when a man walks in front of a woman it may imply that they are not equals and he is… — Susan C. Young Copy Share Image
“If you like the relationship results you have been getting and don’t see any need for improvement, your status quo may actually… — Susan C. Young Copy Share Image
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for… — Susan C. Young Copy Share Image
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015,… — Susan C. Young Copy Share Image
“However, if your agenda is truly to serve, your ROI (return on investment) will substantially expand. As we know from the "Law… — Susan C. Young Copy Share Image
“10 Conversation Bridge Builders 1. Simply say hello with a smile. 2. Ask them what they love about their work. 3. Ask… — Susan C. Young Copy Share Image
“Google Proves Nice Counts. On a quest to discover what it takes to build the "perfect team," Google launched the Project Aristotle… — Susan C. Young Copy Share Image
“It is unimpressive to interrupt another person while they are talking. Interrupting someone in mid-sentence demonstrates that your focus is on yourself,… — Susan C. Young Copy Share Image
“Get in the Game “As soon as you say something can’t be done, you will be passed by a person who is… — Susan C. Young Copy Share Image
“My success with customers on the telephone wasn’t by using pushy sales methods, but by engaging people in meaningful conversations which could… — Susan C. Young Copy Share Image
“Meeting someone for the first time has significance, but for some people, the awkwardness can be so great that they avoid a… — Susan C. Young Copy Share Image
“Have you ever had a friend in need whose only request was the gift of your presence? When major life changes happen… — Susan C. Young Copy Share Image
“Situational awareness enables you to observe your periphery with a clear vision and emotional foresight, which may inevitably keep you socially, physically,… — Susan C. Young Copy Share Image
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can… — Susan C. Young Copy Share Image
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and… — Susan C. Young Copy Share Image
“Active listening is the ultimate "Golden Rule" for sensational customer service. Just as the important people in your life will feel more… — Susan C. Young Copy Share Image
“The elegance of etiquette is a timeless expression of class which transcends social status, demographics, educational level, and ethnicity. Good manners say… — Susan C. Young Copy Share Image
“Fear is the number one reason why people do not take action. The divine irony is that most of the fears we… — Susan C. Young Copy Share Image
“And as is often the case, the people who would benefit the most from reading a book like this are the ones… — Susan C. Young Copy Share Image
“BE HERE NOW Do you feel fully present and engaged in the way you live your life? Do you immerse yourself in… — Susan C. Young Copy Share Image
“Prepare yourself well by learning how to be more mindful in each interaction. The effort you put forth to gain insight will… — Susan C. Young Copy Share Image
“Heed Your Speed. Are you a fast or a slow talker? Be mindful towards the person with whom you are speaking to… — Susan C. Young Copy Share Image
“Have you ever paid notice to the full sound range of your voice? If you have ever been in a chorus or… — Susan C. Young Copy Share Image
“Take the Initiative. Be proactive. If you want to rock your relationship results, it is going to take action, effort, initiative, and… — Susan C. Young Copy Share Image
“Think about the people in your life with whom you have the most engaging dialogue—the ones who will listen to you and… — Susan C. Young Copy Share Image
“It is no mystery why nice people are well-liked and get along harmoniously with others. Being nice makes people feel emotionally safe,… — Susan C. Young Copy Share Image
“This method enabled me to expand my territory and create a strong network of loyal customers for referrals and repeat business. Make… — Susan C. Young Copy Share Image
“As you read in The Art of Being, having a heart of service and generosity is a powerful state of being and… — Susan C. Young Copy Share Image
“Navigating relationships within our own culture can be challenging enough. When diverse cultures are involved, however, a huge potential for misunderstanding, disrespect,… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, interview brave people and learn their secrets. Whom do you know that displays courage and confidence? Ask… — Susan C. Young Copy Share Image
“When you are "off somewhere else" people notice. Have you found yourself in conversations in which you’re so concerned about what you… — Susan C. Young Copy Share Image
“To Polish the Gold & Help Others Shine . . . Be complimentary: Find something positive to say to compliment another person.… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do… — Susan C. Young Copy Share Image
“We've all met people who are beautiful on the outside, however, when they open their mouths to speak, they have nothing of substance to… — Susan C. Young Copy Share
“Being grounded in your lifelong culture and your personal perspective, you are comfortable with the way you see things and may believe it is… — Susan C. Young Copy Share
“A positive attitude will help you be more inspiring and motivating to others.” — Susan C. Young Copy Share
“The Gift that Keeps on Giving I once had a lovely real estate client named Jane who was an elderly lady living alone. Her… — Susan C. Young Copy Share
“Conversation starters. Icebreakers. Openers. However you choose to label them, that moment when the first words come out of your mouth can make or… — Susan C. Young Copy Share
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all cylinders, in… — Susan C. Young Copy Share
“In years gone by, particularly in the East and the South, ladies would attend charm school to learn how to elegantly stand, sit, dance,… — Susan C. Young Copy Share
“5 Tips for Mirroring Others 1. Body language. When they smile, you smile. When they lean back in their chair, you lean back in… — Susan C. Young Copy Share
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“How do you enter a room? How do you walk into a job interview? How do you approach a sales prospect for the first… — Susan C. Young Copy Share
“Self-confident people face their fears head-on and are willing to take risks.” — Susan C. Young Copy Share
“Be the Inviter “When I began my speaking career, I designed and delivered motivational programs for children teaching them success skills for life. Before… — Susan C. Young Copy Share
“Employee Engagement “Employee Engagement” has become a very hot topic in recent years. The escalating statistics for disengagement are alarming. In 2015, the Gallup… — Susan C. Young Copy Share
“To remember people’s names, use rhyming, rhythm, adjectives, and alliteration—Use rhyming (trim Kim), rhythm (Sally sells seashells), adjectives (kind Kevin), and alliteration (Mike likes… — Susan C. Young Copy Share
“A smile is one of the most powerful and important body language cues we share with others—and as such a heartfelt emotion, it's impossible… — Susan C. Young Copy Share
