“To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his… — Susan C. Young Copy Share Image
“When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you… — Susan C. Young Copy Share Image
“Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all… — Susan C. Young Copy Share Image
“Life wasn’t meant to be so serious. Enjoy life, be fun, spend time with people who make you happy, widen that smile,… — Susan C. Young Copy Share Image
“We all have individual ideas and agendas for managing our days and our lives. However, it is when we foster a sense… — Susan C. Young Copy Share Image
“Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring… — Susan C. Young Copy Share Image
“Humor can heal the heart, instill hope, bring people together, and remind them that life isn’t meant to be so doggone serious.… — Susan C. Young Copy Share Image
“The romantic notion of "opposites attract" works well in fairy tales. However, science proves that "like attracts like" for healthy communication and… — Susan C. Young Copy Share Image
“A fast way to get a clear understanding of yourself and others is through personality a profile assessment. Many companies and hiring… — Susan C. Young Copy Share Image
“A wise business practice is to become a prolific note-taker if you aren’t already. When you’ve had a great conversation or interaction… — Susan C. Young Copy Share Image
“The Words You Think “Your thoughts lay the foundation for your life’s experience. Are you utilizing your thoughts for your highest good… — Susan C. Young Copy Share Image
“In sales, there is a questioning funnel for building rapport in which you start with broad questions and discreetly and respectfully move… — Susan C. Young Copy Share Image
“I, however, typically trust people until they prove me wrong. As an energy-sensitive person with a highly intuitive nature, I pick up… — Susan C. Young Copy Share Image
“Eloquent speakers, communication experts, seasoned actors, and musicians all understand the transforming power of the pause. They know all too well that… — Susan C. Young Copy Share Image
“The wonderful world of human relationships is a rich mixture of backgrounds, perceptions, habits, preferences, behaviors, and motivators. These differences can create… — Susan C. Young Copy Share Image
“When I am working with groups of thirty or fewer people, there is a powerful name exercise that I do to break… — Susan C. Young Copy Share Image
“Introverts typically . . . • Process information internally. It is normal for them to continuously contemplate, generate, circulate, evaluate, question, and… — Susan C. Young Copy Share Image
“Business Cards “Do you attend events where business cards are exchanged in a networking environment? My friend Brian Haugen is a networking… — Susan C. Young Copy Share Image
“Memory Makes Magic Happen “Have you ever been away from someone for a while and when you are reunited after a long… — Susan C. Young Copy Share Image
“Uh-Oh . . . One year I was the guest speaker at an annual conference. The person who coordinated the agenda mistakenly… — Susan C. Young Copy Share Image
“Ambiverts typically . . . • Can process information both internally and externally. They need time to contemplate on their own, but… — Susan C. Young Copy Share Image
“When Humor Falls Flat “Humor is not a "one-size fits all" guarantee. What is hilarious to one person may be offensive to… — Susan C. Young Copy Share Image
“UN-Impressive Acts of Indiscretion • Forwarding other people's emails without getting permission. • Throwing other people under the bus to save yourself.… — Susan C. Young Copy Share Image
“Teddy Roosevelt has been credited with saying, “People don't care how much you know until they know how much you care.” Think… — Susan C. Young Copy Share Image
“Voice Value. Your voice makes a first impression. Is your voice coming across as smart, friendly, and positive or ignorant, rude, and… — Susan C. Young Copy Share Image
“Find Your Funny Bone . . . Life provides plenty of material for things for you to laugh at. Seek irony, coincidence,… — Susan C. Young Copy Share Image
“These special people are genuinely warm, sincerely kind, and put people at ease with their inviting nature and light-hearted conversation. They are… — Susan C. Young Copy Share Image
“Whether you master the art of asking questions to become a skilled communicator, start conversations, or to connect in a more meaningful… — Susan C. Young Copy Share Image
“People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies… — Susan C. Young Copy Share Image
“Push versus Pull Marketing. Who wants to be pushed around? I certainly don’t. Statements push and questions pull. Don’t you prefer the… — Susan C. Young Copy Share Image
“Groundbreaking research at Cal Tech has now revealed that humans not only tend to synchronize their movements, such as clapping in unison… — Susan C. Young Copy Share Image
“I have noticed generational humor exists as well. Since our frames of reference and cultural influences vary, there is a lot of… — Susan C. Young Copy Share Image
“We’ve all known the proverbial conversation hog who dominates a discussion and pays little notice to another person’s input. They’re so busy… — Susan C. Young Copy Share Image
“Use Discretion & Good Judgment. Don't share your most embarrassing moments with public exposure. Doing what is right is not always easy… — Susan C. Young Copy Share Image
“We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with?… — Susan C. Young Copy Share Image
“Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested… — Susan C. Young Copy Share Image
“Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to… — Susan C. Young Copy Share Image
“Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful… — Susan C. Young Copy Share Image
“A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations.… — Susan C. Young Copy Share Image
