“Make Others Feel Important. We all have an innate desire to feel important, be special, and feel appreciated. In your words and… — Susan C. Young Copy Share Image
“1. Building Trust & Rapport. Trust and rapport are the heartbeat of business, the backbone of high performing teams, and the secret… — Susan C. Young Copy Share Image
“Sometimes we break people's trust accidentally. An infraction such as not returning a phone call, missing a deadline, being late for an… — Susan C. Young Copy Share Image
“A simple handshake is not always a simple handshake. The way it is delivered can take on a million meanings and interpretations.… — Susan C. Young Copy Share Image
“The Swiss psychiatrist Carl Jung (1875-1961) first introduced the concept of "synchronicity" to describe the meaningful coincidences which occur in our lives… — Susan C. Young Copy Share Image
“Using names with respect and consideration tells a person that you care, are present and engaged, and that you are genuinely interested… — Susan C. Young Copy Share Image
“Having a second set of eyes to review what you do is an effective practice. Sometimes you will be so close to… — Susan C. Young Copy Share Image
“Well-crafted and open-ended questions typically begin with What, Why, When, Who, How, and Where, all of which can prompt the most delightful… — Susan C. Young Copy Share Image
“Using titles such as Mr., Mrs., Miss, Dr., etc. demonstrates respect. In previous generations, it was a social necessity and simply good… — Susan C. Young Copy Share Image
“In our digital world today, handwritten notes are an “old school” way to make people feel important. Email is easy and Facebook… — Susan C. Young Copy Share Image
“Check Your Ego at the Door. A big part of creating valuable, long-term connections requires setting your ego aside. For some, it’s… — Susan C. Young Copy Share Image
“While some may consider being friendly an appealing personality trait, I challenge you to see it as a valuable skill. In a… — Susan C. Young Copy Share Image
“Learning the personality styles of others will further heighten your awareness of differences to enhance your social agility. When you gain clarity… — Susan C. Young Copy Share Image
“When all else fails, Mother Nature has provided you with a great social default for finding commonality with others. Since weather is… — Susan C. Young Copy Share Image
“In medicine, prescription before diagnosis is malpractice. Asking the right questions will help you discover a person’s needs and concerns so that… — Susan C. Young Copy Share Image
“Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this… — Susan C. Young Copy Share Image
“Professional Networking “The first week I lived in Madison, WI, I sought a local chapter meeting for ATD (Association for Training Development).… — Susan C. Young Copy Share Image
“Extroverts typically . . . • Process information externally by verbalizing, collaborating, brainstorming, discussing, sharing their ideas, and communicating until they achieve… — Susan C. Young Copy Share Image
“Although my sister, Liz, is socially engaging and very confident with people, she tends to more of an introvert. She generates energy… — Susan C. Young Copy Share Image
“Bull in a China Shop The metaphor “bull in a china shop” appropriately describes how a clumsy (or socially awkward) person can… — Susan C. Young Copy Share Image
“Being “out of sync” happens all the time . . . • Have you ever begun a discussion when the timing was… — Susan C. Young Copy Share Image
“Conversational Chameleon We know that chameleons are lizards who are famous for their ability to change their colors and fit in as… — Susan C. Young Copy Share Image
“13 Ways to Make Other People Feel Important 1. Ask people questions about themselves, their interests, their families, their passions and their… — Susan C. Young Copy Share Image
“We can choose how we present ourselves to the world—and we should. From a sales perspective, who would you rather work with?… — Susan C. Young Copy Share Image
“As soon as someone believes you cannot be trusted, you are stopped dead in your tracks. Whether this perceived loss of trustworthiness… — Susan C. Young Copy Share Image
“To remember people’s names, Pay Attention—Minimize distractions and focus on what they are saying. Making a concerted effort to concentrate will help… — Susan C. Young Copy Share Image
“Watch, Listen, & Learn . . . Broaden your sense of humor by watching funny movies and shows, reading funny books, visiting… — Susan C. Young Copy Share Image
“Fine-tune your rebounding and resiliency skills. Teach yourself different ways to stay mentally in the moment by projecting a friendly and positive… — Susan C. Young Copy Share Image
“Use Fun & Humor. Humor lightens spirits, comforts through a challenge, brings people together, engages, and entertains. Bring delight and joy to… — Susan C. Young Copy Share Image
“In The Art of Connection, you will learn simple, yet powerful ways to build trust and rapport for connecting with ease. By… — Susan C. Young Copy Share Image
“In his book, The Four Agreements, Miguel’s Ruiz encourages us to “not take things personally; people behave for their reasons, not ours.”… — Susan C. Young Copy Share Image
“Be Personable & Friendly. People who are genuinely warm and sincerely kind are easy to talk to, easy to like and bring… — Susan C. Young Copy Share Image
“Life wasn’t meant to be so serious. Enjoy life, be fun, spend time with people who make you happy, widen that smile,… — Susan C. Young Copy Share Image
“We all have individual ideas and agendas for managing our days and our lives. However, it is when we foster a sense… — Susan C. Young Copy Share Image
“When trust is broken, foundational cracks occur which weaken the entire relationship. As with concrete, no amount of filling and patching you… — Susan C. Young Copy Share Image
“Be inquisitive. You already know what you know. A straightforward way to learn something new is simply by asking questions. The more… — Susan C. Young Copy Share Image
“Free Flowing Dialogue “Have you ever been engaged in a conversation which was so dynamic that you were both firing on all… — Susan C. Young Copy Share Image
“To remember people’s names, use usual Imagery—Connect the name with a mental picture that will remind you of that person. If his… — Susan C. Young Copy Share Image
“As you move forward in life, seek to build upon your understanding of our communication and personality differences so that you are… — Susan C. Young Copy Share Image
“People who exude these qualities are treasures indeed—not only to the friends they make and strangers they meet, but to the companies… — Susan C. Young Copy Share Image
