Good customers want good quality service. Great customers want it even more. — Ron Kaufman Copy Share Image
“If Warren Buffet made chocolate, I’ll bet it’d be really rich. And corrupt.” — Jarod Kintz Copy Share Image
In the beginning it was just about the business - now it's about the brand. — Richard Branson Copy Share Image
When it comes to lead referral generation, the customer experience is it. — John Jantsch Copy Share Image
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours. — W. Edwards Deming Copy Share Image
A company should limit its growth based on its ability to attract enough of the right people. — Anonymous Copy Share Image
“The Customer isn't always right. Sometimes the customer is an asshole. That's the first rule of retail.” — Kelly Link Copy Share Image
Sales pays for the company. Employees who don't “get” that are part of the problem. — Donal Daly Copy Share Image
One of the perks of being the founder is that you get to build the company in your image. — Mitch Kapor Copy Share Image
Happy employees ensure happy customers. And happy customers ensure happy shareholders—in that order. — Simon Sinek Copy Share Image
The stock market has an insidious effect on C.E.O.s' moods, because of its impact not just on their companies but on their… — James Surowiecki Copy Share Image
All the time and effort people devote to picking the right fund, the hot hand, the great manager have, in most cases,… — Peter Lynch Copy Share Image
The kind of contact that they make with the customer is what brings them back to shop. The experience, the feeling that… — Marco Bizzarri Copy Share Image
I've been in and out of Wall Street since 1949, and I've never seen the type of animosity between government and Wall… — Alan Greenspan Copy Share Image
I presumably lost $150,000 in the depression of 1937—on my one stock investment—because I did everything Lehman Brothers told me. I said,… — Studs Terkel Copy Share Image
Always understand the risk/reward of the trade as it now stands, not as it existed when you put the position on. Some… — Bill Lipschutz Copy Share Image
Interest rate cuts have an effect in stimulating an economy by directly or indirectly making someone, somewhere, spend more than they otherwise… — Evan Davis Copy Share Image
Soros is the best loss taker I've ever seen. He doesn't care whether he wins or loses on a trade. If a… — Stanley Druckenmiller Copy Share Image
Because most startups are lean and scrappy organizations consisting of a limited number of people and supported by an even smaller number… — Clay Clark Copy Share Image
I find the parallels between how some investors refuse to recognise the trends and our reaction to some of our environmental challenges… — Jeremy Grantham Copy Share Image
“Fader: As we’ve discussed, there are sometimes countervailing forces in shopping. Crowds attract shoppers but might make them less likely to actually… — Herb Sorensen Copy Share Image
As homeowners see the value of their homes decline, they become more likely to delay purchases of the big items - like… — Charles Duhigg Copy Share Image
I always read about these stories of entrepreneurs - it's like they're in the desert with no water, and they're the ones… — Ben Silbermann Copy Share Image
There is one thing of which I can assure you. If good performance of the fund is even a minor objective, any… — Warren Buffett Copy Share Image
Unlike return, however, risk is no more quantifiable at the end of an investment that it was at its beginning. Risk simply… — Seth Klarman Copy Share Image
“Harvard economist Theodore Levitt was the first authority to write about what he called the total product.2 A total product has four… — Brian de Haaff Copy Share Image
These results add up to perhaps the most important investment lesson of all that can be drawn from this week's market anniversaries:… — Mark Hulbert Copy Share Image
“However, after several false starts and with the lessons of history fading, America, too, would finally create a permanent central bank, in… — Mark David Ledbetter Copy Share Image
One satisfied customer is what more than a million dollar spent on advert. — Bamidele Olaoye Copy Share Image
