“What are those behaviors that make us take pause to think twice about a person’s trustworthiness? Guarded body language, lack of eye… — Susan C. Young Copy Share Image
“Become a thought leader by taking an idea, belief, or process and turning it inside-out and upside-down. Bust beyond the box and… — Susan C. Young Copy Share Image
“To remember people’s names, introduce a “Just-Met” to someone else—Introduce your newfound acquaintance or friend to someone else. As you share her… — Susan C. Young Copy Share Image
“Choose the Happy Side of Life. Seek ways to bring humor, laughter, and joy to work. It will not only make work… — Susan C. Young Copy Share Image
“Approachability is a crucial way of being that empowers you with an extraordinary edge to make a great first impression, invite interaction,… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Thank the Customer! • Thank them for bringing his or… — Susan C. Young Copy Share Image
“Mirroring provides social cues through body language and behavior which enable us to develop more empathy and understanding for others.” — Susan C. Young Copy Share Image
“Top sales professionals will confirm that nurturing their “sphere of influence” is essential to their success. When trust and rapport are well… — Susan C. Young Copy Share Image
You know, Quincy Jones was a great mentor, but he was a man in a man's world. Fortunately he's a very sensitive… — Lesley Gore Copy Share Image
“Without proper readiness, we’re subject to a 'flub,' or a costly mistake which might have been easily prevented with some simple homework… — Susan C. Young Copy Share Image
“Decide today to take a stand, make a plan, and get. No one ever said it was going to be easy and… — Susan C. Young Copy Share Image
“By applying their observational abilities along with full appliance of their logic and creative powers, writers attempt to create mental maps to… — Kilroy J. Oldster Copy Share Image
“Throw out and discard all negative energy that comes your way and find the positives in the situations. You may be having… — Susan C. Young Copy Share Image
“It has been said that poise is our highest state of consciousness. It reflects your presence, composure, balance, gratitude, discretion, and self-respect.… — Susan C. Young Copy Share Image
“Trust and rapport are essential for moving a positive first impression forward to create a meaningful and lasting connection. They are the… — Susan C. Young Copy Share Image
“Tell me about yourself” is one of the best icebreakers and conversation openers you can have. Learn to ask questions using this… — Susan C. Young Copy Share Image
“Interestingly, being yourself allows others to be themselves. Even with crazy imperfections, being a bona fide genuine person is the best any… — Susan C. Young Copy Share Image
“Encourage others to talk about themselves by asking questions and listening with genuine interest. Demonstrating such mutual respect will make you all… — Susan C. Young Copy Share Image
“Desire. Enthusiasm. Purpose. Pleasure. Delight. Peace. Power. However you define passion, it is at the heart of your motivation.” — Susan C. Young Copy Share Image
“Becoming more socially aware involves greater understanding of the dynamics of social interactions to assure you achieve harmonious outcomes.” — Susan C. Young Copy Share Image
“Bringing a great attitude with positive energy is one of the best strategies you can have for your personal and professional success.… — Susan C. Young Copy Share Image
“Leading the Witness. Know the difference! Using questions to manipulate, coerce, or lead people in directions which are not in their best… — Susan C. Young Copy Share Image
“Mix, Mingle, Glow. Stretch beyond your own comfort zone to speak with, sit with, and start conversations with people whom you do… — Susan C. Young Copy Share Image
“Not everyone is going to like us or understand us. And that is okay. It may have nothing to do with us… — Susan C. Young Copy Share Image
“Have you ever met a new person and within seconds forgotten his or her name? It can be embarrassing, can’t it? Many… — Susan C. Young Copy Share Image
“To Move from Woe to Wow with an Unhappy Customer. . . Solve the Problem! • Take action quickly and effectively. •… — Susan C. Young Copy Share Image
“Commonality & Camaraderie. By identifying, developing, and connecting powerful points of reference to others, you will have a rich resource of information… — Susan C. Young Copy Share Image
“Conversation Starters. Your first words will not only shape your first impression, but they can create amazing connections, lead you to your… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, avoid the bystander effect. Rather than standing on the sidelines watching other people achieve their goals, jump… — Susan C. Young Copy Share Image
“People who cast a negative energy can make us feel doubtful, devalued, and disrespected. In response, we contract and are left cold… — Susan C. Young Copy Share Image
“A positive attitude will not only make you more fun to be around, but it will bring more happiness and joy both… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“Any time you put yourself on the line, you risk (and maybe fear) failing, falling, being embarrassed, or looking stupid—none of which… — Susan C. Young Copy Share Image
“Do you see dignity & grace as a state of emotional and spiritual being or a physical projection of courage and class?… — Susan C. Young Copy Share Image
“When people are like you, conversations flow naturally and feel more relaxed, don’t they? You know what to say, how to talk,… — Susan C. Young Copy Share Image
“The times, they are a-changing! What was once defined by tradition, respect, and custom has evolved into a relaxed and casual society.… — Susan C. Young Copy Share Image
“Communication is the soul of all relationships. More than any other skill, it is the heartbeat of success in sales, marketing, marriage,… — Susan C.Young Copy Share Image
“Prepare for Success. Feel the satisfaction and power of having your act together! Get organized beforehand to get better results. Prior Planning… — Susan C. Young Copy Share Image
“I have a theory that sometimes people think they need to talk as much as possible, almost as if talking more equates… — Mary Mihalic Copy Share Image
“ASK YOURSELF: Have you found that being nice to some people is simply not effective? When might it be wise to throw… — Susan C. Young Copy Share Image
