Think Automating Quote by W.L.W. Borowiecki
““If you think automating a process will reduce or eliminate the errors currently in that process, all you'll really be doing is automating the generation of those errors.””
About This Quote
Automation reproduces existing mistakes if underlying processes aren't fixed.
In simple terms: Automation copies errors if the process is flawed.
Key Takeaway
Fix the process before automating.
Themes
automation
error
process improvement
Mood
cautious
analytical
Type
advisory
pragmatic
When to use this quote
- software development
- manufacturing
- data entry
- customer service
Key Concepts
systems thinking
quality control
Questions to Reflect On
- How can you identify hidden errors before automating?
- What safeguards can prevent error replication?
A Different Perspective
Automation cannot solve root causes without redesign.
