Best Quote by Thomas Buberl
“We know who are the best doctors, which doctors are performing well. Why are we not giving this know-how to our customers?”
About This Quote
Source Interview: Annual Shareholder Meeting, 2021
He observes that top-performing doctors are known, yet their expertise isn’t widely shared with patients, implying a gap in knowledge transfer.
In simple terms: Top doctors are known, but their know‑how isn’t given to customers.
Key Takeaway
Improve dissemination of medical expertise to patients.
Themes
healthcare
leadership
knowledge transfer
customer service
Mood
pragmatic
concerned
Type
business
ethical
When to use this quote
- hospital management
- patient education
- digital health platforms
Key Concepts
best practices
information asymmetry
patient empowerment
Questions to Reflect On
- How can we balance transparency with confidentiality?
- What channels best deliver medical expertise to patients?
A Different Perspective
Sharing proprietary methods may breach privacy or competitive advantage.
