Nondefensive Phrases Quote by Susan Forward
““Nondefensive phrases: • Really? • I see. • I understand. • That’s interesting. • That’s your choice. • I’m sure you see it that way. • You’re entitled to your opinion. • I’m sorry you’re upset. • Let’s talk about this when you’re calmer. • Yelling and threatening aren’t going to solve anything. • This subject is off-limits. • I don’t choose to have this conversation. • Guilt peddling and playing the pity card are not going to work anymore. • I know you’re upset. • This is nonnegotiable.””
About This Quote
Source Self‑Help Guide: Nondefensive Communication Techniques, 2020
Using calm, respectful language de‑escalates conflict and encourages constructive dialogue.
In simple terms: Nondefensive phrases calm tense conversations.
Key Takeaway
Adopt neutral language to keep discussions productive.
Themes
communication
conflict resolution
empathy
Mood
practical
supportive
Type
instructional
guidance
When to use this quote
- family arguments
- workplace meetings
- customer service
- friend disputes
Key Concepts
nondefensive language
active listening
boundary setting
Questions to Reflect On
- When might a direct approach be more effective?
- How can you ensure sincerity while staying calm?
A Different Perspective
Over‑reliance on scripted phrases may feel insincere.
