““Nondefensive phrases: • Really? • I see. • I understand. • That’s interesting. • That’s your choice. • I’m sure you see it that way. • You’re entitled to your opinion. • I’m sorry you’re upset. • Let’s talk about this when you’re calmer. • Yelling and threatening aren’t going to solve anything. • This subject is off-limits. • I don’t choose to have this conversation. • Guilt peddling and playing the pity card are not going to work anymore. • I know you’re upset. • This is nonnegotiable.””
