Always Quote by Steve Easterbrook
“Ultimately, we're in the service business. We will always have an important human element.”
About This Quote
Source Speech: Business Conference, 2015
Success depends on serving people and maintaining human connection.
In simple terms: Service requires human touch.
Key Takeaway
Focus on people, not just products.
Themes
service
humanity
business
Mood
inspirational
reflective
Type
business
leadership
When to use this quote
- sales
- customer support
- team management
- product design
Key Concepts
customer centricity
empathy
leadership
Questions to Reflect On
- How can you embed empathy in daily operations?
- What human touch points matter most to your customers?
A Different Perspective
Neglecting human element can erode trust.
