Accepted Quote by Sheila Heen
“We each have two human needs: To learn and grow & to be respected, accepted and loved the way you are. Even though feedback facilitates learning and growth, it conflicts with our need to feel respected. This is a key reason we resist feedback.”
About This Quote
Source Book: Thanks for the Feedback, Sheila Heen & Douglas Stone, 2014
People need both growth through learning and emotional acceptance; feedback can clash with the desire for respect, leading to resistance.
In simple terms: We want to learn and feel loved; feedback can feel threatening to our self‑esteem.
Recognize feedback’s dual impact and address respect needs when giving it.
Themes
Mood
Type
When to use this quote
- performance reviews
- coaching sessions
- team meetings
- personal relationships
- educational settings
Key Concepts
Questions to Reflect On
- How can you give feedback that honors the recipient’s need for respect?
- What strategies help you receive feedback without feeling threatened?
Feedback may be perceived as criticism, reducing openness.