““Every domain has different components needed for mastery. It’s not hard to figure out what they are. Study everything rigorously and implement everything you find. This is the theme you see over and over again at really outsized successes: at Walmart, Sam Walton studied everything. At Toyota, they studied every aspect of making automobiles and tried to refine every single one of them to perfection. Under the leadership of Wozniak, Jobs, and Ive among others, Apple of course became fanatical about getting the tiniest details perfect. It’s not complicated. You study everything in your domain. If something does fail or go wrong, you don’t sweep it under the rug – you study it relentlessly, and put new policies in place, and then train them up.””
