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Books Quote by Robert Spector

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““That was a tremendous learning experience,” said McCarthy. “Never judge a book by its cover; open it up. If you treat a kid who is buying a $19.95 belt the same as a businessman buying a $1,995 Oxford suit, you will be successful. That kid might become a customer for life.””

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More by Robert Spector

Recognition is powerful, as long as it's authentic and specific. Whatever their level on the inverted pyramid, employees wants to feel needed and valued.

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“Mom & pop stores are not about something small; they are about something big. Ninety percent of all U.S. businesses are family owned or…

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“There are three groups of people with respect to empowerment: Those who get it. Those who really want to get it. Those who probably…

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Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

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“These core values include: Creating a customer-first service mentality. Producing an honest and ethical way of doing business. Delivering compelling value. Treating people with…

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A can-do attitude, a positive personality, and a strong work ethic are still the primary ingredients for success at Nordstrom.

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“Like all shopkeepers, they are deep-down optimists. They have to be, because every morning they unlock the doors to their stores, turn on the…

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“Nordstrom is looking to hire entrepreneurs—empowered self-starters, who seize opportunities to create and build their own businesses; to be franchisees within the larger Nordstrom…

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“Our people don’t have one look, one background, one culture,” says Erik. “The common thread is they are themselves. They are genuine.”

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“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this.’…

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People always ask me, how do you teach core values? The answer is, you don't. The goal is not to get people to share…

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“The Nordstrom corollary to that philosophy is hire the smile, train the skill.”

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Explore all 15 Robert Spector quotes

More Books quotes

I think a new world will arise out of the religious mists when we approach our Bible with the idea that it is not…

Aiden Wilson Tozer

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If I had a dollar for every time I couldn’t sleep, I could buy a billion locks and finally read a book in peace.

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If what I write is literature, I guess you'd better emphasize the 'litter.'

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My sentences got sharper and my stories more efficient, and I gradually learned to imagine the reader more clearly and to empathize with that…

Karen Thompson Walker

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Young men, especially in America, write to me and ask me to recommend “a course of reading.” Distrust a course of reading! People who…

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“Within the pages of books, I've journeyed to Mandalay, the Milky Way and Santa Fe, without once having to leave my armchair.”

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The Rosary is the book of the blind.

Fulton J. Sheen

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“Tacitus did not write a most dangerous book. His readers made it so.”

Christopher K. Krebs

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“Take some books and read; that’s an immense help; and books are always good company if you have the right sort.”

Louisa May Alcott

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Reader, if you are gifted with nerves like mine, aspire to any character but that of a wit.

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I have many who keep me going, I am very fortunate in this sense. There is nothing like a child who knows more about…

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I think books in which people are really happy and things are going well are probably the most challenging novels there are to write,…

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