Change Quote by Richard Hunter
““We believe that executives, like everyone else, see what is brought to their attention. The costs associated with IT are brought to their attention every time they see a chargeback report or request a change in their services. Occasional failures are bound to be noticed, too. If IT doesn’t make a point of bringing the value to their attention, it’s much less likely to be seen and acknowledged.””
About This Quote
Executives notice only what is highlighted; without explicit communication of value, IT contributions remain invisible.
In simple terms: Visibility drives recognition.
Key Takeaway
Proactive value communication is essential.
Themes
Leadership perception
Communication
Value demonstration
IT management
Attention economics
Mood
Strategic
Analytical
Type
Insightful
Advisory
When to use this quote
- Presenting IT cost reports
- Highlighting service improvements
- Addressing service failures
Key Concepts
Stakeholder awareness
Cost transparency
Service impact
Practical Applications
- Strategic IT reporting
- Executive briefings
Questions to Reflect On
- How can IT make its value more salient to leadership?
- What mechanisms ensure consistent visibility of IT contributions?
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