Know Care Quote by Philip Houston
““know you care, and I want you to care. It’s obvious that you care. I want to be able to show that you worked with me. I want to be able to show that you cooperated. I want to be able to show that you are sorry. I want to be able to show that you are never ever going to do anything like this again because I truly, honestly believe that. I need to tell them that you resolved it.””
About This Quote
Source Interview: Business Leadership Podcast, 2022
The speaker emphasizes the need for demonstrable accountability and genuine remorse to rebuild trust after a failure.
In simple terms: Show responsibility and apologize to regain trust.
Key Takeaway
Take responsibility and apologize clearly.
Themes
trust
accountability
communication
Mood
reflective
serious
Type
advice
motivational
When to use this quote
- client negotiations
- team conflicts
- public apologies
- customer service
Key Concepts
reparations
relationship repair
ethical behavior
Questions to Reflect On
- How can you prove changed behavior?
- What steps show genuine accountability?
A Different Perspective
Apology alone may not fully restore confidence without concrete actions.
