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Accompany Quote by Paul Ekman

“If a person feels terrible, it usually should not be shown or acknowledged during a greeting exchange. Instead, the unhappy person is expected to conceal negative feelings, putting on a polite smile to accompany the “Just fine, thank you, and how are you?” reply to the “How are you today?” The…” quote by Paul Ekman
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“If a person feels terrible, it usually should not be shown or acknowledged during a greeting exchange. Instead, the unhappy person is expected to conceal negative feelings, putting on a polite smile to accompany the “Just fine, thank you, and how are you?” reply to the “How are you today?” The true feelings will probably go undetected, not because the smile is such a good mask but because in polite exchanges people rarely care how the other person actually feels.”

Paul Ekman

About This Quote

Source Article: Social Interaction Norms, 2005

People often hide distress in brief greetings, leading to missed cues and superficial connections.

In simple terms: People hide bad feelings in greetings.

Key Takeaway

Be more attentive to underlying emotions.

Themes

social etiquette emotional labor communication

Mood

empathetic reflective

Type

advice observational

When to use this quote

  • customer service
  • casual conversation
  • mental health check-ins

Key Concepts

psychology social norms emotional intelligence

Questions to Reflect On

  • How can we create spaces where true feelings are welcomed?
  • What signals indicate hidden distress?
A Different Perspective

Superficial politeness can prevent genuine support.

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