Behavior Quote by John Stoker
““93/7 Rule: 93% of communication occurs through nonverbal behavior & tone; only 7% of communication takes place through the use of words.””
About This Quote
Source Speech: Communication Seminar, 2015
Most of what we convey comes from body language and tone, not the words we say.
In simple terms: Nonverbal cues dominate communication.
Pay attention to tone and posture.
Themes
Mood
Type
When to use this quote
- Presentations
- interviews
- conflict resolution
- team meetings
- customer service
Key Concepts
Questions to Reflect On
- How does your tone change the meaning of your words?
- What nonverbal signals do you send when you’re nervous?
Words can be misinterpreted without supportive nonverbal signals.