Every day Quote by John Eversole
““Our department takes 1,120 calls every day. Do you know how many of the calls the public expects perfection on? 1,120. Nobody calls the fire department and says, 'Send me two dumb-ass firemen in a pickup truck.' In three minutes they want five brain-surgeon decathlon champions to come and solve all their problems.””
About This Quote
Source Speech: Public safety briefing, 2020
Fire departments face unrealistic public expectations for instant perfection.
In simple terms: Public expects flawless fire service.
Key Takeaway
Manage expectations realistically.
Themes
service
expectations
communication
Mood
informative
satirical
Type
Every day:0
Fire department:1
Firefighting:1
Firemen:1
Humor:1
Calls Day:0
120 Calls:0
Calls Department:0
Firemen Pickup:0
When to use this quote
- Overpromising can damage trust when failures occur.
Key Concepts
public safety
customer service
risk management
Questions to Reflect On
- dry
- humorous
A Different Perspective
How can fire services set realistic expectations?;What communication improves public trust?
![“This cold weather has set all the young Folks to providing Bedfellows. I have signed two or three Licences every Day [as a Fairfax Justice of the Peace] since I have been at Home. I wish I knew where to get a good one myself; for I find cold Sheets extreamly disagreeable.” quote by George Mason](https://sms4smile.com/quotes/img-quotes/b92/george-mason-8435_bedfellows_this-cold-weather-has-set-all-the-young_3953.jpg)
