"Profits are related to customer retention. Customer retention……" — Jeffrey Pfeffer
"Profits are related to customer retention. Customer retention is related to employee retention. Employee retention may or may not be related to benefits, but benefits could be part of the package that causes people to stay and -- by the way -- engage in discretionary effort. .. If you go into any organization that's customer-facing, you can tell in five minutes when the employees are feeling abused. They retaliate on the customers."
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Jeffrey Pfeffer
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12 Quotes by Jeffrey Pfeffer
Jeffrey Pfeffer has 12 quotes on this site.
A few more worth reading:
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You are more likely to acquire power by narrowing your focus and applying your energies, like the sun's rays, to…
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Your most important task as a leader is to teach people how to think and ask the right questions so…
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Knowledge is only useful if you do something with it.
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Doing the right thing is important, which is where strategy comes in. But doing that thing well—execution—is what sets companies…
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You can't be normal and expect abnormal returns.
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Successful organizations understand the importance of implementation, not just strategy, and, moreover, recognize the crucial role of their people in…
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Advocates of knowledge management as the next big thing have advanced the proposition that what companies need is more intellectual…
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Point at solutions instead of at each other.
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Possibly the biggest issue, however, is that performance appraisals focus managers attention on precisely the wrong thing: individual people. As…
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Typical pay increases are not enough to motivate employees, but they are enough to irritate them. … Even when companies…
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Most organisations say they want creativity, but really they do not.
See all 12 quotes by Jeffrey Pfeffer »
More Abused Quotes
This quote is filed under Abused Quotes,
one of 342 quotes in that category. Here are a few more:
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Never resist a sentence you like, in which language takes its own pleasure and in which, after having abused it…
— Jean Baudrillard
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The melting pot failed to function in one crucial area. Religions and nationalities, however different, generally learned to live together,…
— Theodore Hesburgh
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He was inordinately proud of England and he abused her incessantly.
— H.G. Wells
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If you are going to do something for the poor, the abused, or the imprisoned, above all be faithful. People…
— Helen Prejean
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Domestic violence causes far more pain than the visible marks of bruises and scars. It is devastating to be abused…
— Dianne Feinstein
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When human rights are abused on a grand scale, the broth of purity boils and feeds the rebellion of a…
— James A. Baldwin
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This is what it means to be a slave; to be abused and bear it; compelled by violence to suffer…
— Euripides
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When we got organized as a country and we wrote a fairly radical Constitution with a radical Bill of Rights,…
— William J. Clinton
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Do not suppose that abuses are eliminated by destroying the object which is abused. Men can go wrong with wine…
— Martin Luther
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Strange a God who mouths Golden Rules and forgiveness, then invented hell; who mouths morals to other people and has…
— Mark Twain
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Being bullied by a serial bully is equivalent to being stalked or being battered by a partner or being abused…
— Tim Field
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When personal freedom's being abused, you have to move to limit it. That's what we did in the announcement I…
— William J. Clinton
See all 342 Abused Quotes »