Believe Quote by Jack Ma
“If you want to invest in us, we believe customer number one, employee number two, shareholder number three. If they don't want to buy that, that's fine. If they regret, they can sell us.”
About This Quote
Source Speech: Alibaba Annual Shareholder Meeting, 2015
Prioritizing customers, employees, and shareholders in that order; if they disagree, they may exit the partnership.
In simple terms: Focus on customers first, then staff, then owners.
Key Takeaway
Serve customers, then employees, then shareholders.
Themes
business
leadership
priorities
Mood
determined
pragmatic
Type
motivational
strategic
When to use this quote
- product launch
- team building
- shareholder meeting
- market expansion
Key Concepts
stakeholder theory
customer centricity
Questions to Reflect On
- How do you balance stakeholder needs?
- What happens when stakeholder interests conflict?
A Different Perspective
May overlook long‑term innovation for short‑term satisfaction.
