Expect Quote by Dennis Crowley
“Whatever way that we have in our head that we expect people to use a software, they'll find other interesting ways to use it that we didn't expect.”
About This Quote
People often repurpose software in unexpected ways, revealing hidden needs and creativity.
In simple terms: Users find new uses for tools.
Key Takeaway
Embrace user creativity.
Themes
innovation
user behavior
software design
Mood
curious
optimistic
Type
observational
strategic
When to use this quote
- product development
- user testing
- feature brainstorming
Key Concepts
creativity
unintended use
design thinking
Questions to Reflect On
- How can you capture emergent uses?
- When should you restrict user adaptations?
A Different Perspective
Not all unexpected uses are beneficial; they may cause security issues.
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