““The creation groans from all the pain and sorrow that surrounds us. We have a strong sense that life is not the way it’s supposed to be.[4] We cry out at injustices, rail against inequalities, long for things to get fixed. The long march for racial, gender, and economic equality is an ongoing struggle. Progress is rare. When it comes to electronics, the advances seem to arrive on a regular basis. Every holiday season, we’re greeted by upgrades, by a new network from 3G to 4G to 5G. Products make progress seem easy and inevitable. The hard work of design and engineering is hidden. Yet, even the latest, greatest technology breaks down. Unfortunately, we don’t know how to fix our gadgets. The mechanics that drive our devices often defy our comprehension. We toss out our old computers and cell phones, and we embrace the new and improved. Replacing isn’t the same as redeeming.””
![“The creation groans from all the pain and sorrow that surrounds us. We have a strong sense that life is not the way it’s supposed to be.[4] We cry out at injustices, rail against inequalities, long for things to get fixed. The long march for racial, gender, and economic equality is an ongoing…” quote by Craig Detweiler](https://sms4smile.com/quotes/img-quotes/5cf/craig-detweiler-19935_cell-phone_the-creation-groans-from-all-the-pain-an_2288196.jpg)
![“Google keeps their formulas secret even as they devour more of our habits. CEO Eric Schmidt believes that what customers want is for Google to “tell them what they should be doing next.”[39] Such pronouncements awaken fears of Big Brother or The Matrix. We may need to reclaim our agency, our…” quote by Craig Detweiler](https://sms4smile.com/quotes/img-quotes/a36/craig-detweiler-19935_fear_google-keeps-their-formulas-secret-even_59813.jpg)
![“What is the danger in the personalization era? Psychologists call it confirmation bias—“a tendency to believe things that reinforce our existing views, to see what we want to see.”[53] What happens when we encounter new information that contradicts our beliefs? Researchers at Stanford monitored…” quote by Craig Detweiler](https://sms4smile.com/quotes/img-quotes/692/craig-detweiler-19935_cognitive-dissonance_what-is-the-danger-in-the-personalizatio_1556072.jpg)
