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Computers Quote by Chanda Kochhar

“India did not innovate with the ATMs. But when we brought ATMs into India and made the machines talk in 15 regional languages to the people in rural India, we got millions of transactions on the ATM.” quote by Chanda Kochhar
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“India did not innovate with the ATMs. But when we brought ATMs into India and made the machines talk in 15 regional languages to the people in rural India, we got millions of transactions on the ATM.”

Chanda Kochhar

About This Quote

Source Interview: Business discussion on ATM adoption in India, 2018

Introducing multilingual ATMs in rural India dramatically increased usage and financial inclusion.

In simple terms: Multilingual ATMs boosted transactions in rural India.

Key Takeaway

Implement inclusive tech solutions.

Themes

technology finance inclusion

Mood

optimistic pragmatic

Type

business innovative

When to use this quote

  • rural banking
  • mobile banking rollout
  • customer education
  • policy making

Key Concepts

language localization financial access digital adoption

Questions to Reflect On

  • How does language affect technology adoption?
  • What other barriers exist for rural banking?
A Different Perspective

Requires infrastructure and literacy support.

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