Airline Quote by C.E. Murphy
“Why do airline pilots always call passengers "folks"? I don't usually take umbrage at generic terminology--I'm one of those forward-thinkers who believes that "man" encompasses the whole darned race -- but at whatever 0'clock in the mornning. I thought it would be nice to be called sometihng that suggested unwashed masses a little less.”
About This Quote
Source Interview: Aviation Magazine, 2015
Pilots use “folks” as a neutral, inclusive term to avoid gendered language, though it may feel impersonal.
In simple terms: Pilots say “folks” to be inclusive but it can sound generic.
Key Takeaway
Consider respectful, specific address.
Themes
communication
inclusivity
language
Mood
thoughtful
neutral
Type
reflective
informative
When to use this quote
- flight announcements
- crew briefings
- customer service training
Key Concepts
Aviation
social norms
gender neutrality
Questions to Reflect On
- Should airlines adopt more personalized greetings?
- How does language affect passenger comfort?
A Different Perspective
Overly generic terms may reduce personal connection with passengers.
![“I call [ordinary people] real people, because they have in themselves an incredible treasure - stories, a way of speaking, a way of sharing, an innocence and a perversity which I find very interesting to discover little by little.” quote by Agnes Varda](https://sms4smile.com/quotes/img-quotes/10c/agnes-varda-3815_incredibles_i-call-ordinary-people-real-people-becau_2423337.jpg)
