Sam Walton Quotes
- Exceed your customer's expectations. If you do, they'll come back over and over. Give them what they want - and a little more.
- The way management treats their associates is exactly how the associates will then treat the customers.
- Celebrate your successes. Find some humor in your failures.
- I had to get up everyday with my mind set on improving something.
- Take the best out of everything and adapt it to your needs.
- I learned a lesson which has stuck with me all through the years: you can learn from everybody. I didn't just learn from reading every…
- The job of senior management is to cultivate an environment where store managers can learn from the market and from each other.
- It's just paper - all I own is a pickup truck and a little Wal-Mart stock.
- Loosen up, and everybody around you will loosen up.
- There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money…
- Outstanding leaders go out of their way to boost the self-esteem of their personnel. If people believe in themselves, it's amazing what they can accomplish.
- High expectations are the key to everything.
- Capital isn't scarce; vision is.
- Each Wal-Mart store should reflect the values of its customers and support the vision they hold for their community.
- I have always been driven to buck the system, to innovate, to take things beyond where they've been.
- We're all working together; that's the secret.
- We let folks know we're interested in them and that they're vital to us. cause they are.
- I had to pick myself up and get on with it, do it all over again, only even better this time.
- I guess in all my years, what I heard more than anything else was: a mere town cannot support a discount store for very long.
- I was asked what I thought about the recession. I thought about it and decided not to take part.