The secret to sucessful customer service starts with YES! — Jeffrey Gitomer Customer Copy Share Image
I don't want features, I want value. I don't want benefits, I want value. — Jeffrey Gitomer Copy Share Image
You cannot buy trust at any price. But slowly, over time, you can build it for free. — Jeffrey Gitomer Copy Share Image
Failure is an event, not a person. Think of failure as 'it' and not 'me'. — Jeffrey Gitomer Events Copy Share Image
The buyer, the prospect, the customer expects you to have knowledge of their stuff, not just your stuff. — Jeffrey Gitomer Buyer Copy Share Image
Persuasion occurs when trust and confidence meet belief, risk tolerance, and safety. — Jeffrey Gitomer Belief Copy Share Image
You don't get great at selling in a day. You get great at selling day by day. — Jeffrey Gitomer Day by day Copy Share Image
Price is not a consideration when a personal relationship exists. — Jeffrey Gitomer Consideration Copy Share Image
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it… — Jeffrey Gitomer Customer Copy Share Image
When you hear bosses talk about their best salespeople, they often refer to them as rock stars. It's the highest praise your… — Jeffrey Gitomer Copy Share Image
If all it takes is an angry stranger to ruin your day, what are you going to do if something really serious… — Jeffrey Gitomer Angry Copy Share Image
What is a positive attitude? The simple definition is the way you dedicate yourself to the way you think. Interestingly, it's also… — Jeffrey Gitomer Attitude Copy Share Image
It never ceases to amaze me that companies will spend thousands of hours and millions of dollars teaching people 'how to sell,'… — Jeffrey Gitomer Business Copy Share Image
Many salespeople are trying to make their quota rather than developing a deeper belief in their product or service - and even… — Jeffrey Gitomer Belief Copy Share Image
There is no prize in sales for second place. It's win or nothing. The masters know this and strive for - they… — Jeffrey Gitomer Edge Copy Share Image
In business, your positive thoughts and lifestyle choices lead to your personal success and your career success. — Jeffrey Gitomer Business Copy Share Image
Take your job seriously, BUT don't take their complaints personally. If you take it personally you'll get upset and lose your edge.… — Jeffrey Gitomer Copy Share Image
Selling is a natural skill. It's developed as a child. You may know it as persuasion. — Jeffrey Gitomer Child Copy Share Image
Customer satisfaction is worthless. Customer loyalty is priceless. — Jeffrey Gitomer Best service Copy Share Image
The key is not to call the decision maker. The key is to have the decision maker call you. — Jeffrey Gitomer Decision Copy Share Image
We use social media as an adjunct to my total media/market outreach. — Jeffrey Gitomer Investing Copy Share Image
Failure is not about insecurity. It's about lack of execution. — Jeffrey Gitomer Doubt Copy Share Image
Your job is to meet the right people and read the right books. — Jeffrey Gitomer Book Copy Share Image
To be a great leader of people - inspire them to follow you, not your rules. — Jeffrey Gitomer Great leader Copy Share Image
I believe that a smile is the attribute of a positive attitude, both for yourself and the perception of others. — Jeffrey Gitomer Attitude Copy Share Image
The reason Trust is requested is because the person seeking Trust realizes that Trust is the key to Yes. — Jeffrey Gitomer Copy Share Image
Rich relationships lead to much more than money. They lead to success, fulfillment, and wealth. — Jeffrey Gitomer Fulfillment Copy Share Image
Listening is the hard part. Listening is the important part. The hot button is in the prospect's response. — Jeffrey Gitomer Copy Share Image
Accepting responsibility is the fulcrum point for succeeding at anything. — Jeffrey Gitomer Copy Share Image
If you make a sale, you can earn a commission. If you make a friend, you can earn a fortune! — Jeffrey Gitomer Fortune Copy Share Image
All things being equal, people want to do business with their friends. — Jeffrey Gitomer Copy Share Image
Go to humorous events at comedy clubs and watch laughable movies. — Jeffrey Gitomer Clubs Copy Share Image
Bankrupsy stays on your record for 7-10yrs. That gives you an idea how long it takes to rebuild trust. — Jeffrey Gitomer Giving Copy Share Image
Before you can get what you want, you have to know what you want,and make a game plan to get it — Jeffrey Gitomer Game plan Copy Share Image
Ignore the junk news - work on a worthwhile project, make a plan, or do something to enhance your life. — Jeffrey Gitomer Copy Share Image
Friendly makes sales - and friendly generates repeat business. — Jeffrey Gitomer Business Copy Share Image
Good things come to those who have patience and take consistent, persistent actions toward what they want. — Jeffrey Gitomer Action Copy Share Image
I put myself in front of people who can say yes to me, and I deliver value first. — Jeffrey Gitomer Copy Share Image
