Eric Yuan talks about how an open, diverse culture fuels innovation, like the mix of people in Silicon Valley. He stresses that caring for employees and hiring them as investments are key to success, and admits Zoom grew far faster than planned, forcing him to work harder for customer happiness while keeping marketing costs low.
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Eric S Yuan is a Chinese-American billionaire businessman, engineer, and the chief executive officer and founder of Zoom Communications, of which he owns 22%.
