“A friend of a friend . . ." Have you ever noticed that our friends' friends have much more interesting lives than our friends themselves?” — Chip Heath Friend Copy Share Image
“It’s like Tolstoy’s quote: “All happy families resemble each other, but each unhappy family is unhappy in its own way.” All” — Chip Heath Family Copy Share Image
“try the Vanishing Options Test: Ask them what they’d do if their current alternatives disappeared.” — Chip Heath Copy Share Image
“Transitions should be marked, milestones commemorated, and pits filled. That’s the essence of thinking in moments.” — Chip Heath Milestones Copy Share Image
The Curse of Knowledge: when we are given knowledge, it is impossible to imagine what it's like to LACK that knowledge. — Chip Heath Curse Copy Share Image
“Unexpected ideas are more likely to stick because surprise makes us pay attention and think.” — Chip Heath Copy Share Image
“It seems some CEOs who pay extremely large acquisition premiums … come to believe their own press.” — Chip Heath Ceos Copy Share Image
Once we know something, we find it hard to imagine what it was like not to know it. — Chip Heath Funny Copy Share Image
Grit is not synonymous with hard work. It involves a certain single-mindedness. An ungritty prison inmate will mount a daring new escape… — Chip Heath Copy Share Image
“So when you hear people say that change is hard because people are lazy or resistant, that’s just flat wrong. In fact,… — Chip Heath Change Copy Share Image
“First, you fill the pits. That, in turn, frees you up to focus on the second stage: creating the moments that will… — Chip Heath Copy Share Image
“Statistics are rarely meaningful in and of themselves. Statistics will, and should, almost always be used to illustrate a relationship. It’s more… — Chip Heath Data Copy Share Image
“Kahneman says that we are quick to jump to conclusions because we give too much weight to the information that’s right in… — Chip Heath Copy Share Image
“Responsiveness encompasses three things: Understanding: My partner knows how I see myself and what is important to me. Validation: My partner respects… — Chip Heath Compassion Copy Share Image
One of my favorite bloggers who can articulate his ideas clearly is Avinash Kaushik. The only problem? His ideas are so awesome… — Chip Heath Blog Copy Share Image
To make our communications more effective, we need to shift our thinking from "What information do I need to convey?" to "What… — Chip Heath Audience Copy Share Image
“And when people exhaust their self-control, what they’re exhausting are the mental muscles needed to think creatively, to focus, to inhibit their… — Chip Heath Discipline Copy Share Image
“Journalists obsess about their leads. Don Wycliff, a winner of prizes for editorial writing, says, “I’ve always been a believer that if… — Chip Heath Leadership Copy Share Image
“The most important lesson to learn about devil’s advocacy isn’t the need for a formal contrarian position; it’s the need to interpret… — Chip Heath Copy Share Image
“The discovery of Viagra was a similar story. Initially, the drug had been tested as a treatment for chest pain (angina), and… — Chip Heath Copy Share Image
“The advice to trust the numbers isn’t motivated by geekery; it’s motivated by humility. We can’t lose sight of what the numbers… — Chip Heath Trust Copy Share Image
“When the researchers compared whether process or analysis was more important in producing good decisions—those that increased revenues, profits, and market share—they… — Chip Heath Decision making Copy Share Image
“Ethically challenged people with lots of analytical smarts can, with enough contortions, make almost any case from a given set of statistics.” — Chip Heath Copy Share Image
“When people have the opportunity to collect information from the world, they are more likely to select information that supports their preexisting… — Chip Heath Data Copy Share Image
“Smart enough to get into Yale. Economists studied students who had been admitted to two schools of higher and lower prestige but… — Chip Heath Economists Copy Share Image
“Research has found that interviews are less predictive of job performance than work samples, job-knowledge tests, and peer ratings of past job… — Chip Heath Interview Copy Share Image
“Good ideas are often adopted quickly. When all retailers adopt centralized checkout as a “best practice,” it’s no longer a competitive advantage… — Chip Heath Competitive advantage Copy Share Image
“A 1993 study by Nutt, which analyzed 168 decisions in this laborious way, came to a stunning conclusion: Of the teams he… — Chip Heath Decision making Copy Share Image
“To diagnose whether your colleagues have created real or sham options, poll them for their preferences. If there’s disagreement, that’s a great… — Chip Heath Choice Copy Share Image
“One solution to this is to bundle our decisions with “tripwires,” signals that would snap us awake at exactly the right moment,… — Chip Heath Right moment Copy Share Image
“Confirmation bias is probably the single biggest problem in business, because even the most sophisticated people get it wrong. People go out… — Chip Heath Bias Copy Share Image
“Some analogies are so useful that they don’t merely shed light on a concept, they actually become platforms for novel thinking. For… — Chip Heath Analogies Copy Share Image
“Research tells us that brainstorming becomes more productive when it’s focused. As jazz great Charles Mingus famously said, “You can’t improvise on… — Chip Heath Brainstorming Copy Share Image
“Multitracking keeps egos in check. If your boss has three pet projects in play, chances are she’ll be open to unvarnished feedback… — Chip Heath Truth Copy Share Image
