“Compromise is like the old joke, “A camel is a horse made by a committee.” — Chip Heath Camel Copy Share Image
“the fourth villain of decision making is overconfidence. People think they know more than they do about how the future will unfold.” — Chip Heath Decision making Copy Share Image
“Any time in life you’re tempted to think, ‘Should I do this OR that?’ instead, ask yourself, ‘Is there a way I… — Chip Heath Copy Share Image
Change is hard because people wear themselves out. And that’s the second surprise about change: What looks like laziness is often exhaustion. — Chip Heath Change Copy Share Image
“the first surprise about change: What looks like a people problem is often a situation problem.” — Chip Heath Change Copy Share Image
“Because day-to-day change is gradual, even imperceptible, it’s hard to know when to jump. Tripwires tell you when to jump.” — Chip Heath Change Copy Share Image
“(We cut back on expenses today to yield a better balance sheet next year. We avoid ice cream today for a better… — Chip Heath Ice cream Copy Share Image
Knowledge is rarely enough to spark change; it takes emotion to bring knowledge to a boil. — Chip Heath Change Copy Share Image
“One solution to this is to bundle our decisions with “tripwires,” signals that would snap us awake at exactly the right moment,… — Chip Heath Right moment Copy Share Image
“A 1993 study by Nutt, which analyzed 168 decisions in this laborious way, came to a stunning conclusion: Of the teams he… — Chip Heath Decision making Copy Share Image
“To diagnose whether your colleagues have created real or sham options, poll them for their preferences. If there’s disagreement, that’s a great… — Chip Heath Choice Copy Share Image
“Good ideas are often adopted quickly. When all retailers adopt centralized checkout as a “best practice,” it’s no longer a competitive advantage… — Chip Heath Competitive advantage Copy Share Image
“Research has found that interviews are less predictive of job performance than work samples, job-knowledge tests, and peer ratings of past job… — Chip Heath Interview Copy Share Image
“The psychologists Amos Tversky and Eldar Shafir offered college students a five-dollar reward for filling out a survey. When given a five-day… — Chip Heath College student Copy Share Image
“Roy Baumeister draws an analogy to driving—in our cars, we may spend 95% of our time going straight, but it’s the turns… — Chip Heath Driving Copy Share Image
“You can’t appreciate the solution until you appreciate the problem. So when we talk about “tripping over the truth,” we mean the… — Chip Heath Copy Share Image
“This brings us to the third villain of decision making: short-term emotion. When we’ve got a difficult decision to make, our feelings… — Chip Heath Copy Share Image
“Solutions-focused therapists believe that there are exceptions to every problem and that those exceptions, once identified, can be carefully analyzed, like the… — Chip Heath Eye contact Copy Share Image
“psychologist Gary Klein, inspired by this research, devised a method for testing decisions that he calls the “premortem.” A postmortem analysis begins… — Chip Heath Death Copy Share Image
“To make good decisions, CEOs need the courage to seek out disagreement. Alfred Sloan, the longtime CEO and chairman of General Motors,… — Chip Heath Courage Copy Share Image
“ASSUMING POSITIVE INTENT AND keeping a marriage diary are two examples of what psychologists call “considering the opposite.” I think my spouse… — Chip Heath Marriage Copy Share Image
“As recounted in his book It’s Your Ship, one of Captain Abrashoff’s first moves was to interview every one of the 310… — Chip Heath Books Copy Share Image
“If you’ve got to teach an idea to a room full of people, and you aren’t certain what they know, concreteness is… — Chip Heath Copy Share Image
“Psychologists have identified two contrasting mindsets that affect our motivation and our receptiveness to new opportunities: a “prevention focus,” which orients us… — Chip Heath Motivation Copy Share Image
“Any time in life you’re tempted to think, ‘Should I do this OR that?’ instead, ask yourself, ‘Is there a way I… — Chip Heath Copy Share Image
“The massive scale of Walmart—its $444 billion revenue in 2012 amounts to $64 for every person on earth—inspires a complicated mixture of… — Chip Heath Copy Share Image
“If you want to be part of a group that bonds like cement, take on a really demanding task that’s deeply meaningful.… — Chip Heath Copy Share Image
“Peter Bregman, a productivity guru and blogger for the Harvard Business Review, recommends a simple trick for dodging this fate. He advises… — Chip Heath Doing right Copy Share Image
“What happened here is decision paralysis. More options, even good ones, can freeze us and make us retreat to the default plan,… — Chip Heath Choice Copy Share Image
“Make it concrete: Look back over your schedule for the past week and ask yourself, What, specifically, would I have given up… — Chip Heath Copy Share Image
“What if we started every decision by asking some simple questions: What are we giving up by making this choice? What else… — Chip Heath Choice Copy Share Image
“One study of corporate mergers and acquisitions—some of the highest-stakes decisions executives make—showed that 83% failed to create any value for shareholders.” — Chip Heath Education Copy Share Image
“One rule of thumb is to keep searching for options until you fall in love at least twice. If you’ve only identified… — Chip Heath Fall in love Copy Share Image
Success emerges from the quality of the decisions we make and the quantity of luck we receive. We can't control luck. But… — Chip Heath Choices Copy Share Image
