“If somebody else can sell it cheaper than us, we should let them and figure out how they are able to do… — Brad Stone Copy Share Image
No matter how hard we strive for objectivity, writers are biased toward tension - those moments in which character is forged and… — Brad Stone Character Copy Share Image
“Any process can be improved. Defects that are invisible to the knowledgeable may be obvious to newcomers. The simplest solutions are the… — Brad Stone Copy Share Image
“Steady progress toward seemingly impossible goals will win the day. Setbacks are temporary. Naysayers are best ignored.” — Brad Stone Failure Copy Share Image
Amazon is famously run by studying and responding to its own data; yet when it comes to promotions, decisions are often subjective… — Brad Stone Copy Share Image
“In the short term, the stock market is a voting machine. In the long run, it’s a weighing machine” that measures a… — Brad Stone Business Copy Share Image
“The production philosophy pioneered by Toyota calls for a focus on those activities that create value for the customer and the systematic… — Brad Stone Philosophy Copy Share Image
“I didn’t know Jeff Bezos but I just remember being blown away by the fact that he was there with his sleeves… — Brad Stone Copy Share Image
“All new hires had to directly improve the outcome of the company. He wanted doers—engineers, developers, perhaps merchandise buyers, but not managers.… — Brad Stone Business Copy Share Image
“Miller knew nothing about toy retailing, but in a pattern that would recur over and over, Bezos didn’t care. He was looking… — Brad Stone Copy Share Image
A lot of the drawbacks, a lot of the difficulties that Uber has had, have been completely predictable, and they handled them… — Brad Stone Copy Share Image
I don't think we yet know - because it's probably not big enough - what exactly Amazon does to our cities, but… — Brad Stone Copy Share Image
“The membership fee is a onetime pain, but it’s reinforced every time customers walk in and see forty-seven-inch televisions that are two… — Brad Stone Television Copy Share Image
“All new hires had to directly improve the outcome of the company. He wanted doers—engineers, developers, perhaps merchandise buyers, but not managers.… — Brad Stone Business Copy Share Image
Donald Trump won, or he got the majority of the electoral votes, a large majority. I think it would be patronizing to… — Brad Stone Copy Share Image
“When you are eighty years old, and in a quiet moment of reflection narrating for only yourself the most personal version of… — Brad Stone Commencement speech Copy Share Image
“The book clearly resonated with Amazon’s founder. On the last page, a section completed a few weeks before his death, Walton wrote:… — Brad Stone Copy Share Image
“Color-coded maps were widely distributed to employees at headquarters in Seattle. Travel to green states like Michigan was okay, but orange states… — Brad Stone Copy Share Image
“In early 2002, as part of a new personal ritual, he took time after the holidays to think and read. (In this… — Brad Stone Copy Share Image
“Each group was required to propose its own “fitness function”—a linear equation that it could use to measure its own impact without… — Brad Stone Fitness Copy Share Image
“Naturally, some of the reviews were negative. In speeches, Bezos later recalled getting an angry letter from an executive at a book… — Brad Stone Copy Share Image
“Perhaps the most avid user of Amazon’s auction site was Bezos himself, who began to collect various scientific and historical curiosities. Most… — Brad Stone Copy Share Image
“Drawing on Collins’s concept of a flywheel, or self-reinforcing loop, Bezos and his lieutenants sketched their own virtuous cycle, which they believed… — Brad Stone Copy Share Image
“It was the combination of EC2 and S3 - storage and compute, two primitives linked together - that transformed both AWS and… — Brad Stone Business Copy Share Image
Uber's issue, I think the biggest one is driverless cars. That could be a complete reset to the business. — Brad Stone Business Copy Share Image
“Bezos took a series of odd jobs throughout high school. One summer he famously worked as a fryer at a local McDonald’s,… — Brad Stone Copy Share Image
I think the idealism has always been marketing. Even back in the early days of Apple and the 'pirate' mentality, they were… — Brad Stone Copy Share Image
“companies to acquire other firms only when they had fully mastered their virtuous circles, and then “as an accelerator of flywheel momentum,… — Brad Stone Business Copy Share Image
“You have to start somewhere,' he said. 'You climb the top of the first tiny hill and from there you see the… — Brad Stone Copy Share Image
“great companies fail not because they want to avoid disruptive change but because they are reluctant to embrace promising new markets that… — Brad Stone Business Copy Share Image
“He announced his intentions to build a spaceport by walking into the office of a local newspaper, the Van Horn Advocate, and… — Brad Stone Journalism Copy Share Image
“Bezos announced that employees could no longer use such corporate crutches and would have to write their presentations in prose, in what… — Brad Stone Storytelling Copy Share Image
“Do I need to go down and get the certificate that says I’m CEO of the company to get you to stop… — Brad Stone Business Copy Share Image
“At least one anointed bar raiser would participate in every interview process and would have the power to veto a candidate who… — Brad Stone Business Copy Share Image
“Just as Clayton Christensen had predicted in The Innovator’s Dilemma, technological innovation caused wrenching pain to the company and the broader industry” — Brad Stone Business Copy Share Image
“Bezos insisted the company needed to master anything that touched the hallowed customer experience, and he resisted any efforts to project profitability.” — Brad Stone Business Copy Share Image
“When I read that letter, I thought, we don’t make money when we sell things. We make money when we help customers… — Brad Stone Money Copy Share Image
Amazon may be the most beguiling company that ever existed, and it is just getting started. It is both missionary and mercenary...… — Brad Stone Copy Share Image
“To adjudicate the matter, he turned to a Silicon Valley legend, a former Columbia University football coach named Bill Campbell.” — Brad Stone Football coach Copy Share Image
“In the copy he brought to Kathryn Dalzell, he had underlined one particular passage in which Walton described borrowing the best ideas… — Brad Stone Copy Share Image
