Until you prove yourself, modeling the behavior of iconoclasts is dangerous. — Brad Stone Behavior Copy Share Image
“one day you’ll understand that it’s harder to be kind than clever.” — Brad Stone Clever Copy Share Image
“When someone resigns, he is asked to hand in all that equipment—including the backpack.” — Brad Stone Copy Share Image
“They have an absolute willingness to torch the landscape around them to emerge the winner.” — Brad Stone Fire Copy Share Image
I don't think value to the customer is achieved at the expense of employees' welfare. — Brad Stone Customer Copy Share Image
“the people closest to problems were usually in the best position to solve them.” — Brad Stone Problem solving Copy Share Image
“Joy was substance over optics,” he said. “Joy was a long-term thinker. Joy was bold.” — Brad Stone Joy Copy Share Image
“Steady progress toward seemingly impossible goals will win the day. Setbacks are temporary. Naysayers are best ignored.” — Brad Stone Failure Copy Share Image
“Any process can be improved. Defects that are invisible to the knowledgeable may be obvious to newcomers. The simplest solutions are the… — Brad Stone Copy Share Image
No matter how hard we strive for objectivity, writers are biased toward tension - those moments in which character is forged and… — Brad Stone Character Copy Share Image
“Bezos didn’t believe anyone could make a good decision about a feature or a product without knowing precisely how it would be… — Brad Stone Copy Share Image
“If somebody else can sell it cheaper than us, we should let them and figure out how they are able to do… — Brad Stone Copy Share Image
“Any process can be improved. Defects that are invisible to the knowledgeable may be obvious to newcomers. The” — Brad Stone Copy Share Image
Amazon may be the most beguiling company that ever existed, and it is just getting started. It is both missionary and mercenary...… — Brad Stone Copy Share Image
“To adjudicate the matter, he turned to a Silicon Valley legend, a former Columbia University football coach named Bill Campbell.” — Brad Stone Football coach Copy Share Image
“from his company. After the stock market crash in 2000, Amazon went through two rounds of layoffs. But Bezos didn’t want to… — Brad Stone Copy Share Image
“The first week after the official launch, they took $12,000 in orders and shipped $846 worth of books, according to Eric Dillon,… — Brad Stone Copy Share Image
“Amazon may be the most beguiling company that ever existed, and it is just getting started. It is both missionary and mercenary,… — Brad Stone Copy Share Image
On Sept. 12, 2016, there was a momentary realignment in the constellation of global business. For the first time, the five largest… — Brad Stone Copy Share Image
“Wilke subscribed to the principles laid out in a seminal book about constraints in manufacturing, Eliyahu M. Goldratt’s The Goal, published in… — Brad Stone Books Copy Share Image
“Eric Benson took about two weeks to construct a preliminary version that grouped together customers who had similar purchasing histories and then… — Brad Stone Copy Share Image
I think it's a competitive advantage that both Amazon and Google and other tech companies have over a lot of their counterparts.… — Brad Stone Copy Share Image
“In a world where consumers had limited choice, you needed to compete for locations,” says Ross, who went on to cofound eCommera,… — Brad Stone Business Copy Share Image
“He had the marketing department organize tests, running commercials in only the Minneapolis and Portland media markets and measuring whether they generated… — Brad Stone Investing Copy Share Image
“He turned them into real-life versions of an M. C. Escher drawing, automating them to the rafters, with blinking lights on aisles… — Brad Stone Computers Copy Share Image
“Bezos kept pushing for more. He asked Blake to exact better terms from the smallest publishers, who would go out of business… — Brad Stone Copy Share Image
“Bezos had seemingly made up his mind that he was no longer going to indulge in financial maneuvering as a way to… — Brad Stone Copy Share Image
“It was the combination of EC2 and S3 - storage and compute, two primitives linked together - that transformed both AWS and… — Brad Stone Business Copy Share Image
“Drawing on Collins’s concept of a flywheel, or self-reinforcing loop, Bezos and his lieutenants sketched their own virtuous cycle, which they believed… — Brad Stone Copy Share Image
“Bill Miller, the chief investment officer at Legg Mason Capital Management and a major Amazon shareholder, asked Bezos at the time about… — Brad Stone Copy Share Image
“Book publishers needed only to listen to Jeff Bezos himself to have their fears stoked. Amazon’s founder repeatedly suggested he had little… — Brad Stone Copy Share Image
“Bezos insisted the company needed to master anything that touched the hallowed customer experience, and he resisted any efforts to project profitability.” — Brad Stone Business Copy Share Image
“When I read that letter, I thought, we don’t make money when we sell things. We make money when we help customers… — Brad Stone Money Copy Share Image
“At least one anointed bar raiser would participate in every interview process and would have the power to veto a candidate who… — Brad Stone Business Copy Share Image
“Just as Clayton Christensen had predicted in The Innovator’s Dilemma, technological innovation caused wrenching pain to the company and the broader industry” — Brad Stone Business Copy Share Image
“Bezos announced that employees could no longer use such corporate crutches and would have to write their presentations in prose, in what… — Brad Stone Storytelling Copy Share Image
“Do I need to go down and get the certificate that says I’m CEO of the company to get you to stop… — Brad Stone Business Copy Share Image
“He announced his intentions to build a spaceport by walking into the office of a local newspaper, the Van Horn Advocate, and… — Brad Stone Journalism Copy Share Image
“You have to start somewhere,' he said. 'You climb the top of the first tiny hill and from there you see the… — Brad Stone Copy Share Image
