Feelings Quote by Arlie Russell Hochschild
“Most of us have jobs that require some handling of other peoples' feelings and our own, and in that sense, we are all partly flight attendants.”
About This Quote
Source Book: The Managed Heart, Arlie Russell Hochschild, 1983
People in many jobs must constantly manage both their own emotions and those of others, akin to flight attendants caring for passengers.
In simple terms: Jobs often require emotional labor.
Key Takeaway
Recognize and balance emotional labor.
Themes
emotional labor
service
self‑care
Mood
reflective
empathetic
Type
professional
psychological
When to use this quote
- customer service
- healthcare
- teaching
- leadership
Key Concepts
psychology
workplace dynamics
Questions to Reflect On
- What strategies help you maintain emotional health at work?
- How do you set boundaries with others' emotions?
A Different Perspective
Emotional labor can lead to burnout if not managed.
