Store Quote by Angela Ahrendts
“The thing is, I don't want to be sold to when I walk into a store. I want to be welcomed.”
About This Quote
Source Speech: Retail Leadership Forum, 2015
She wants customers to feel welcomed, not treated as sales targets, emphasizing genuine hospitality.
In simple terms: Desires genuine hospitality over sales pressure.
Key Takeaway
Create welcoming retail experiences.
Themes
customer service
hospitality
marketing
Mood
optimistic
thoughtful
Type
business
inspirational
When to use this quote
- store design
- employee training
- customer feedback
- online shopping
Key Concepts
experience design
brand loyalty
Questions to Reflect On
- How can stores feel welcoming?
- What practices foster genuine hospitality?
A Different Perspective
Balancing sales goals with authentic service is challenging.
