Quote by Amor Towles

““For Jozef Galecki was one of those rare executives who had mastered the secret of delegation - that is, having assigned the oversight of the hotel's various function to capable lieutenants, he made himself scarce. Arriving at the hotel at half past eight, he would head straight to his office with a harried expression, as if he were already late for a meeting. Along the way, he would return greetings with an abbreviated nod, and when he passed his secretary he would inform her (while still in motion) that he was not to be disturbed. Then he would disappear behind his door. And what happened once he was inside his office? It was hard to tell, since so few had ever seen it. (Although, those who had caught a glimpse reported that his desk was impressively free of papers, his telephone rarely rang, and along the wall was a burgundy chaise with cushions that were deeply impressed…) When the manager's lieutenants had no choice but to knock - due to a fire in the kitchen or a dispute about a bill - the manager would open his door with an expression of such fatigue, such disappointment, such moral defeat that the interrupters would inevitably feel a surge of sympathy, assure him that they could see to the matter themselves, then apologetically back out the door. As a result, the Metropol ran as flawlessly as any hotel in Europe.””

— Amor Towles