“Because incentives trigger a primitive, engrained response, they produce a number of unintended consequences. First, they strongly reinforce self-aggrandizement, so much so that people can dedicate highly creative energy toward the counterproductive purpose of gaming the system. Second, they focus… — Carol Sanford Copy Share
“Because incentives trigger a primitive, engrained response, they produce a number of unintended consequences. First, they strongly reinforce self-aggrandizement, so much so that people can dedicate highly creative energy toward the counterproductive purpose of gaming the system. Second, they focus people’s attention on the incentive, rather than on customers. Third, they reduce the sense of agency and locus of control… — Carol Sanford Copy Share
“Many people believe that problem solving is the source of innovation. However, problem solving is by definition focused on addressing what exists and attempting to make it better. True innovation comes from reaching for the potential in something: its possible manifestations that don’t yet exist. Bringing entirely new things into existence is what makes innovation so disruptive, and this is… — Carol Sanford Copy Share
“The conventional definition of management is getting work done through people, but real management is developing people through work. Agha Hasan Abedi, Banker and… — Carol Sanford Copy Share Image
“The minute a business groups people into categories, it diminishes their unique individuality, which is the most sustainable source of their motivation and desire… — Carol Sanford Copy Share Image
“You might think you’re thinking your own thoughts. You’re not. You’re thinking your culture’s thoughts. Jiddu Krishnamurti, Philosopher” — Carol Sanford Copy Share Image
