The New Labour doctrine that skills training was the responsibility of employers was flawed. The idea that employers should take on a bigger role ignores the reality that employers have no incentive to train staff to leave. We can hardly… — David Lammy Copy Share Image
Train your staff (if you have any) to be always helpful, courteous, and knowledgeable. Most importantly, give every member of your staff enough information and power to make those small customer-pleasing decisions, so he never has to say, "I don't… — Susan Ward Copy Share Image
