“When we involve others in spontaneous acts of kindness, we go from being strangers to becoming a united team connected at the heart level.” — Molly Friedenfeld Copy Share Image
“Everyone on your team should be connected to your customers—maybe not every day, but at least a few times throughout the year. That’s the only way your team is going to feel the hurt your customers are experiencing. It’s feeling… — Jason Fried Copy Share Image
