“First, take complete responsibility for your life and current outcomes. Then take proactive steps for the necessary action to move forward in… — Susan C. Young Copy Share Image
“See Your Expressions Through the Eyes of Others. Take the initiative to stand in front of a mirror and practice a wide… — Susan C. Young Copy Share Image
“Rather than being green with envy, realize that a dramatic difference between the “haves” and “have-nots” is the “do” and “do-nots.” If… — Susan C. Young Copy Share Image
“Poise: a graceful and elegant bearing in person; a composure of dignity and manner. Postures: the position of a person’s body when… — Susan C. Young Copy Share Image
“As a professional speaker, Susanne travels all over the country and practically lives on airplanes. One day as she entered security to… — Susan C. Young Copy Share Image
“Developing this ability instills a sixth sense for navigating human relationships with dignity, grace, and discretion, thus making an intentional and thoughtful… — Susan C. Young Copy Share Image
“We will judge others based on their behaviors with little to no understanding or regard for their beliefs or values—standards we may… — Susan C. Young Copy Share Image
“Hostess with the Mostest “Think of a time when you have had a party in your home or had friends over for… — Susan C. Young Copy Share Image
“ASK YOURSELF: Are your facial expressions in alignment with your true personality? Are they working on your behalf to project the best… — Susan C. Young Copy Share Image
“On a recent business trip, I reunited with a friend I had not seen in twenty years. After having a lovely lunch… — Susan C. Young Copy Share Image
“A strong handshake conveys confidence, clarity, strength, and intention. As with everything else in life, if it is overzealous, it may be… — Susan C. Young Copy Share Image
“To Become an Attentive Listener . . . • Observe a person’s physical presence to see how their body language aligns with… — Susan C. Young Copy Share Image
“Polish the Gold. Be an optimist; look for the best in others, the best in situations, and focus on what is working… — Susan C. Young Copy Share Image
“Poor Posture Promotes . . . In addition to sabotaging people’s perceptions and impressions of you, poor posture can cause uncomfortable health… — Susan C. Young Copy Share Image
“Whether your awareness is focused on your own emotions and perceptions or directed toward the preferences, needs, and feelings of others, being… — Susan C. Young Copy Share Image
“Being Present Years ago, I attended a conference where the keynote speaker encouraged everyone to BE HERE NOW! It grabbed people's attention… — Susan C. Young Copy Share Image
“Become keenly aware of these three layers to discover whether you're listening with interest and intent for excellent communication and understanding—or are… — Susan C. Young Copy Share Image
“13 Simple Ways to Deliver Service Beyond Self 1. Make it Easy for People to Do Business with You. 2. Be an… — Susan C. Young Copy Share Image
“To cultivate bravery and courage, avoid the bystander effect. Rather than standing on the sidelines watching other people achieve their goals, jump… — Susan C. Young Copy Share Image
“The Physical Language of Listening Active listening is a physical process which transcends simply hearing. Your body language speaks on your behalf… — Susan C. Young Copy Share Image
“Accompanied with good eye contact, a smile serves as an immediate icebreaker to warm up relations and turn a stranger into a… — Susan C. Young Copy Share Image
“Do you ever sit back and wonder how and why other people are so successful, productive, or accomplished? What is the driver… — Susan C. Young Copy Share Image
“Smiling and Expressions of Emotion. A genuine smile is inviting, contagious, and encouraging. People do read a book by its cover and… — Susan C. Young Copy Share Image
“Where my previous motivation had been a self-serving ambition, my new service mindset was dedicated to serving a vision greater than myself.… — Susan C. Young Copy Share Image
“ASK YOURSELF: Do you appear self-confident or unsure? Do you project a calm demeanor or scream instability? Do you come across as… — Susan C. Young Copy Share Image
